Senior Business Analyst, ServiceNow

Department: Delivery

Employment Type: Full Time

Location: Remote

Compensation: $95,000 - $120,000 / year

At Nüvitek
, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission:
To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

We are seeking Senior Business Analyst, Service Now to join our growing team. This role is pivotal in aligning business objectives with the capabilities of the Service Now platform, ensuring solutions are strategically aligned and effectively implemented. The ideal candidate will have deep experience with Service Now, strong analytical skills, and the ability to work collaboratively across technical and business teams to drive impactful outcomes.

Location:

Chantilly, VA (Government/Contractor SCIF) 100% on-site

Clearance:
Active Top Secret Required. TS/ SCI Preferred

• Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to Service Now implementations.
• Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable solutions.
• Act as a liaison between business users and technical teams, ensuring clear understanding of functionality and constraints.
• Support platform configuration and enhancement efforts across modules such as PSDS, ITSM, HRSD, ITAM, SECOPS, CSM, data modeling, forms, lists, workflows, and reporting.
• Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences.
• Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT).
• Ensure alignment with best practices and federal IT compliance standards.
• Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads.

• Bachelor’s degree in Information Technology, Business, or related field.
• 5+ years of experience as a Business Analyst, experience with implementations in complex enterprise environments.
• Proven experience leading requirements gathering, stakeholder engagement, and backlog refinement across multiple modules
• Strong knowledge of Agile delivery methodologies; experience participating in and facilitating Agile ceremonies.
• Ability to create detailed user stories, process flows, data mappings, and functional specs aligned with development capabilities.
• Working knowledge of scripting (e.g., business rules, client scripts, UI policies) and data models; ability to partner effectively with developers and architects.
• Demonstrated ability to work independently and lead discussions with cross-functional teams, including clients, developers, and project managers.
• Experience supporting pre-sales, solution design, and roadmap planning is a plus.
• Familiarity with federal IT environments and compliance/security requirements preferred.
• Excellent written and verbal communication skills, with experience presenting to both technical and executive audiences.
• ITIL 4 Foundation certification.

• IIBA Entry Certificate in Business Analysis (ECBA)
• Service Now Certified System Administrator (CSA)

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off

Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a note taking and meeting-assistance tool to help document and organize interview discussions.

Candidates will be informed when…