Operations Coordinator - HRA

USPack is a leading logistics provider custom‑built for the evolving needs of businesses in today’s same-day delivery world.

We invest in our people and provide long‑term career growth, inclusive culture, and collaborative environment.

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Sick Time (Part Time)

• Overall coordination to ensure all company goals are met for a particular operation(s) and client(s).
• Participate in contracting activities associated with Independent Contractors (ICs) that provide delivery equipment and transport products.
• Monitor routes, ensure IC check‑in is complete, and that routes run on time.
• Create routes pursuant to customer requirements and communicate changes to dispatch department and ICs.
• Monitor dispatch board to ensure customer requested delivery times are met.
• Communicate any delays or problems to the customer and dispatch department.
• Ensure ICs are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log‑in process and EC‑mobile.
• Work directly with ICs to assist with issues encountered while under dispatch.
• Assist in arranging STAT coverage for customers when needed.
• Restructure routes as requested by the customer to ensure on‑time execution.
• Ensure ICs are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of ICs as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure paperwork is up to date.
• Ensure ICs are wearing a uniform shirt with visible  as required by customers.
• Perform other duties as assigned.

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful, ability to work effectively in a fast‑paced environment.
• Independent judgment to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Valid driver’s license and a clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

• College degree or a high school diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Days: Monday through Friday

Hours: 7:30 am – 4:00 pm (available to work extra hours, weekends, and holidays preferred)

Pay: $19.00 – $20.00 per hour (dependent on experience)