Operations Coordinator - HRA

Job Overview

This entry‑level position coordinates overall operations and client goals, overseeing contracting activities with Independent Contractors (ICs) who deliver equipment and transport products from client locations to designated sites as requested by customers.

• Monitor that all routes are covered, IC check‑in is complete, and routes run on time.
• Create routes per customer requirements and ensure ICs accept dispatch, communicating changes to the dispatch department and ICs as needed.
• Monitor dispatch board to ensure customer requested delivery times are met.
• Communicate any delays or problems to the customer and dispatch department.
• Ensure ICs are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log‑in process and EC‑mobile requirements.
• Work directly with ICs to assist with issues while under dispatch.
• Arrange for STAT coverage for customers as needed.
• Restructure routes as requested by the customer to ensure on‑time execution when necessary.
• Ensure ICs provide contracted delivery services in compliance with customer regulations.
• Assist with contracting of ICs as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date as needed.
• Ensure ICs provide services in a uniform shirt with a visible , as required by customers for identification and security.
• Perform other duties as assigned.

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful; ability to work effectively in a fast‑paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline‑driven.
• Must maintain a valid driver’s license and a clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.
• College degree or a high school diploma with an equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Shift Days: Monday through Friday

Shift

Hours:

7:30am - 4:00pm (Available to work extra hours, weekends, and holidays preferred).

Pay Rate: from $19.00 to $20.00 per hour (Dependent upon experience level).

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Sick Time