Facility Manager

Job Title

Facility Manager

Job Description Summary

The purpose of this position is to provide leadership and management for the facilities organization at a specific location, set of buildings, or campus environment. The Facilities Manager is charged with the day-to-day implementation of policies, procedures, programs and workplace services delivery that provides a well-managed and well-maintained building. An emphasis of this role is placed on a positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination with the client's goals and objectives.

This position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations.

Job Description

Key Relationships

External relationships: this role will interact with the client, client staff, and other client vendors.

Internal relationships: this role will interact with direct reports, internal service lines (SPO, P&P, Lease Admin, Technology, Procurement, Finance, etc.) along with other Facility Managers, Facility Coordinators, and our Engineering Lead.

Responsibilities

* Lead the day-to-day operations of assigned facility(ies) or campus, ensuring delivery of best-in-class services across custodial, life safety, site services, landscaping, interior plant maintenance, snow removal (where applicable), pest control, and general maintenance.

* Ensure all services are delivered in alignment with client expectations, C&W policies, and applicable regulatory requirements.

* Supervise and develop a cohesive, high-performing team of coordinators, fostering a culture of responsiveness, professionalism, inclusion, and safety. Provide effective hiring, coaching, performance management, and motivation.

* Maintain a strong field presence to support operational excellence and team engagement.

* Oversee all vendor and contractor relationships, including scope development, quote review, purchase orders, scheduling, on-site supervision, and performance validation.

* Ensure all contracts are reviewed regularly, competitively bid as required, and that the associated invoicing aligns with contract terms in collaboration with our on-account procurement and finance teams.

* Respond promptly and positively to tenant and occupant needs, ensuring issues are resolved in accordance with service level agreements and client objectives.

* Utilize CMMS and other C&W/client platforms to manage work orders, preventive maintenance, and asset tracking. Monitor trends through data analysis, regular usage of BI dashboards, and reporting.

* Ensure timely and accurate completion of all site-specific documentation and compliance reports, including manuals, logs, safety documentation, insurance certificates, and regulatory filings.

* Prepare and manage operating budgets, forecasts, and financial reports. Ensure compliance with financial controls and meet performance targets.

* Support the development of long-term capital plans and cost-reduction initiatives. Make informed recommendations for capital investments and facility improvements.

* Promote a culture of safety by providing training, resources, and leadership that ensures environmental health and safety standards are met or exceeded.

* Understand critical systems and assets, their operational impact, and associated risks. Ensure appropriate preventive maintenance, change management, and contingency planning are in place to support 100% uptime.

Key Competencies

Communication Proficiency (oral and written) Technical and Operational Expertise Problem Solving and Analytical Thinking Leadership and Team Development Financial and Budget Management Vendor and Relationship Management Strategic Planning and Execution

Required Education

* Associate's degree in Facilities Management, Building Operations, Business, or a related discipline is required. On the job experience will be reviewed and considered.

* Bachelor's degree is preferred.

Relevant Experience

* Minimum of 5-7 years of experience in commercial high-rise, campus environment, property portfolio management and/or industrial real estate, with a focus on facility management. Property management experience is also welcome.

* Demonstrated expertise in maintenance, construction, vendor management, financial oversight, and comprehensive property operations.

* Ability to interpret construction specifications and architectural blueprints is preferred.

* Experience managing teams of 3+ team members is required.

* Experience with critical system environments oversight and experience desired.

Additional Qualifications

* Industry certifications such as Certified Facility Manager (CFM), LEED O&M, or BOMA credentials are preferred.

* Proficiency in contract language and management agreements.

* Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.

* Strong financial acumen, including budgeting, forecasting, and financial tracking.

* Experience with CMMS/Work Order Management systems…