Assistant Director, Parking & Transportation

About the Position

The Assistant Director, Parking & Transportation (AD‑P&T) supports the Director of Parking and Transportation (D‑P&T) with day‑to‑day operations and management of the university’s $20 M parking and transportation program. The AD‑P&T handles short‑term and long‑term business operations, capital expenditures, financial planning, project management, staff supervision, contract compliance, reporting, and policy implementation. The position reports directly to the D‑P&T and collaborates closely with the Director, Budget & Finance to manage the department’s budget and ensure contract compliance.

• Reviews and recommends changes to George Mason parking and transportation policies;
• Responsible for data analysis through all areas of the operation;
• Develops and reviews policies and standard operating procedures across parking and transportation operations;
• Ensures policies are consistently implemented and adhered to across the department;
• Oversees the implementation and the dissemination of changes to the George Mason community, including coordination with Auxiliary Business Services’ Marketing and Communications team; and
• Analyzes parking and shuttle usage and recommends changes to parking lot permit availability and pricing, and shuttle routes.

• Assists department director in the research, recommendation, and implementation of new parking, traffic, and alternative transportation initiatives;
• Assists department in the creation, implementation, and monitoring of all department programs and new initiatives;
• Project management, assisting the D‑P&T in coordination with contractors and various departments across the university;
• Maintains knowledge and experience in processes of current alternative transportation programs and assists Transportation Programs Manager on a regular basis in managing programs;
• Requests reports to monitor success of program and recommends adjustments of program as needed; and
• Implements and manages centralized customer support systems to handle inquiries, complaints, and service issues effectively.

• Works closely with Parking Services office to ensure smooth operations and excellent customer service skills. Oversees day‑to‑day administration of Parking Services contract;
• Supports the D‑P&T managing daily operations of campus access;
• Assists D‑P&T managing Parking Services contractor: meets regularly and works with Parking Services contractor to effectively resolve problems and complaints;
• Runs bi‑weekly staff meetings: creates meeting agendas, follows up to ensure previous meeting decisions have been made or are in process of being implemented;
• Assists D‑P&T with managing special event parking services, coordinates with Event Management, Eagle Bank Arena, Athletics, Concert Hall and other departments, communicates with event customers. Monitors placement of new signage and advertisement of closings for special events, work repair, etc.;
• Oversees parking/traffic concerns for all summer camps, orientations, and housing move‑in;
• Upholds customer service standards and ensures client expectations are met by receiving and facilitating resolution of inquiries, concerns, and/or complaints. Performs frequent interactive customer discussions with faculty, staff, students and parents;
• Reviews and approves all special parking permit requests (service/repair, administrative permits; and
• Maintains an up‑to‑date photo library of parking areas on campuses and signage.

• Creates and maintains monthly and quarterly reports for P&T and ABS management review;
• Assists the D‑P&T in developing annual parking and transportation budgets, monitors and reconciles budgets monthly, and reports performance and anomalies to the D‑P&T;
• Monitors all self‑generated revenue and fee allocations and develops projections for fiscal year and year‑over‑year analysis;
• Analyzes permit fee usage and revenue generation. Recommends changes to annual permit fee rates proposals including levels of permits and pricing to the D‑P&T. Assists with development of annual permit fee proposals to…