Program Manager​/Training Lead

Program Manager/Training Lead

Employment Type:

Full Time

Department:
Project Management

Here at CGS, we are seeking a Program Manager/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client.

Skills and attributes for success:

• Review draft Training Plans and collaborate with the transformation readiness team to finalize.

Primary responsibilities include:

• Design, develop, and deliver substantive and role‑based training as defined in the VCF Transformation Training Plan. The system integrator will provide test scenarios and myVCF system screenshots to inform the training materials.
• Design, develop, and co‑deliver VCF Substantive training for VCF staff on end‑to‑end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment. These training modules will be delivered as instructor‑led, in‑person, and virtually to approximately 10–75 VCF staff members.
• Create user‑friendly, professional quality graphics and communication media for How‑To Guides, website content, and other communication vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes.
• Provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes. Work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline.
• Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.
• Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF, including Power Points, handouts, and focus group planning and execution.
• Submit all communications and training materials for approval by VCF, track the materials through the approval process to ensure proper prioritization and adjustments.

Qualifications:

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e‑learning modules.
• Minimum of 5 years’ experience developing training for clients.
• Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership.
• Ability to manage multiple concurrent training work streams, ensuring quality, on‑time deliverables.
• Bachelor’s degree in a relevant field required.
• Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes.
• Experience with Salesforce preferred.
• Must have experience using Adobe Captivate for training development.
• Ability to obtain a Public Trust clearance.
• Must be a United States citizen.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

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