Executive Director of University Events and Operations

About the Position

The Executive Director of University Events and Operations provides senior operational, strategic, and policy leadership for University Events and Operations. Serves as the institutional authority for event systems, scheduling governance, operational standards, and cross‑functional coordination. Ensures university events advance institutional priorities, comply with policies and regulatory requirements, mitigate risk, support leadership continuity and succession planning, and deliver a consistent, high‑quality experience across all event types.

• Strategic Leadership and Institutional Governance
  • Provides executive-level leadership and institutional oversight for university-wide event operations, including event scheduling and space management systems (25
    
    Live), operational standards, and service delivery models;
  • Serves as the institutional authority for event‑related governance, policies, procedures, and practices impacting academic, administrative, and external‑facing units, and
  • Develops and implements university-wide policies and strategic plans related to events, space utilization, operational readiness, and institutional preparedness.
• Event Scheduling and Space Management
  • Provides executive oversight of university‑wide event scheduling and space utilization systems, including institutional governance of 25
    
    Live; and
  • Establishes standards for space use, setup requirements, documentation, workflows, approval pathways, and utilization practices to ensure scheduling accuracy, effective space use, continuity of institutional knowledge, and a consistent client experience across all schools, departments, and recognized student organizations.
• Operational Oversight, Systems Governance, and Analytics
  • Oversees the design, governance, and continuous improvement of systems and processes that support scalable, compliant, and consistent event operations;
  • Owns institutional governance of the event scheduling database (25
    
    Live), including system configuration standards, training models, user access protocols, data integrity, documentation, and reporting; and
  • Develops and manages performance metrics, analytics, and utilization reports used by senior leadership to evaluate effectiveness, inform planning, forecasting, policy decisions, and long‑term operational sustainability.
• Cross‑Functional Coordination and Service Provider Oversight
  • Serves as the executive liaison between University Events and Operations and campus service providers, including facilities, public safety, parking, technology, catering, and Event Services;
  • Establishes coordination frameworks, escalation protocols, accountability standards, and continuity plans to ensure operational readiness for routine, high‑profile, high‑impact, and high‑risk events; and
  • Ensures alignment between event operations, service providers, and institutional priorities.
• Customer Service Standards and Institutional Representation
  • Defines and oversees the university’s event service delivery model;
  • Establishes customer service standards, performance metrics, and training expectations to ensure a consistent, professional, scalable, and policy‑compliant client experience that is not dependent on individual role holders; and
  • Represents the university professionally in internal and external event‑related engagements.
• Risk Management
  • Provides executive oversight and decision‑making authority for complex, high‑impact, or high‑risk events, in coordination with public safety, risk management, facilities, and executive stakeholders; and
  • Establishes preparedness frameworks and response protocols to mitigate institutional, reputational, and operational risk.
• Major Events, Special Projects, and Organizational Leadership
  • Provides leadership for major university events, initiatives, and signature institutional programs as assigned;
  • Leads organizational change efforts, process improvement initiatives, and special projects that strengthen operational resilience, institutional readiness, and long‑term continuity; and
  • Participates in long‑range planning and organizational development initiatives to ensure future‑state readiness for university events and operations.
• Personnel…