Operations Manager

National Corporate Housing is seeking an experienced Operations Manager to oversee day to day operational execution. This individual will be responsible for managing field operations and coordinating vendor partnerships to ensure seamless apartment setup, service delivery, and overall operational performance. Through strong leadership, this role will support a consistent market presence, operational excellence, and continued customer loyalty.

At National, we don’t just provide housing—we create home-like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we’re a trusted leader in customized corporate housing and 360-degree services that make transitions seamless.

• Manage and develop a team of 5–10 field team and vendor coordination associates, providing clear direction, accountability, and support.
• Hold regular team meetings, including monthly team meetings to align on objectives, share trends and feedback, and reinforce brand standards.
• Conduct weekly 1:1 meetings with team members, facilitate quarterly check-ins, and complete and deliver annual performance reviews.
• Support and direct day to day field operations including apartment setup, inspections, and readiness.
• Coordinate and manage vendor partners across furniture, housewares, utilities, and service providers to ensure quality, timeliness, and accountability.
• Oversee the efficient setup and breakdown of apartments through strong field and vendor coordination.
• Inspect apartments as needed to ensure vendor work and field execution meet company standards.
• Oversee billing accuracy related to vendor services including furniture, utilities, waste removal, and other assigned areas.
• Ensure utilities and services are properly coordinated, set up, and disconnected on time for all units.
• Support inventory management processes by assisting with sourcing units, securing new leases, and coordinating all steps required to finalize bookings.
• Partner closely with internal teams and property partners to ensure all required documentation, payments, and booking details are completed accurately and on time.
• Develop and maintain strong property and vendor relationships to support operational, inventory, and field needs.
• Collaborate with Field teams to ensure properties are maintained to standard and that National is represented professionally within each community.
• Monitor property satisfaction and proactively address concerns to ensure a positive and collaborative presence in all buildings.
• Communicate property or vendor policy updates to internal teams as needed.
• Direct staff and vendors to support operational best practices and internal system usage (OSCAR, etc.).
• Ensure alignment between field teams and vendor partners to support seamless service delivery.
• Ensure office phone coverage and operational support as needed.
• Support bad weather and emergency communication when required.
• Coordinate office on-call calendar and participate in rotation to support field operations as needed.
• Work in tandem with Guest Experience to resolve guest concerns tied to field execution or vendor performance.
• Support the GM as needed with operational priorities related to field and vendor coordination.
• Oversee lease documents and ensure files are accurate, organized, and up to date.
• Ensure inspections and operational documentation are completed and maintained across field activity.
• Conduct file audits to ensure compliance and accuracy.
• Partner with Accounting to support invoicing, billing inquiries, and vendor-related communication.
• Recommend operational, vendor, and property adjustments based on performance and market needs.
• Identify and implement process improvements to enhance field efficiency and vendor performance.
• Support guest reward programs and service recovery efforts tied to operational or vendor issues.
• Monitor operational gaps across field execution and vendor performance and suggest improvements.
• Assign MTM fees and cross check NTVs as needed.
• Escalate vendor performance issues, policy breaches, or operational risks to leadership.
• Support and advance office goals and initiatives.
• Other duties as assigned.