IT Project Manager; Scope Poly

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one‑team mentality. Our employees work together to foster wise decision‑making that relies on data, experience, and collaboration.

We seek self‑motivated individuals who are open to an environment based on teamwork and shared success. Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first‑in‑class results. We anticipate client needs with an urgency to resolve issues and build long‑term relationships.

• Collaboration — You bring a collaborative spirit to all interactions; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every colleague as a member of one team.
• Creativity — You welcome new ideas and listen with the intent to understand; you pursue innovative solutions passionately and persistently; you value brainstorming as an expression.
• Empathy — You take the time to understand both client and team needs, anticipate client needs, address issues effectively, and foster loyalty for a long‑term relationship.
• Integrity — You willingly receive and give feedback, are open about what’s working and what needs to improve, admit mistakes openly, and share learnings widely.
• Judgment — You are intentional when making decisions, aiming toward long‑term solutions rather than quick fixes, relying on data, training, and collaboration with others.
• Purpose — You exhibit courage in searching for truth; you are willing to risk personal failure to help or challenge the status quo in pursuit of excellence.
• Resilience — You thrive in rapidly changing circumstances, adapt to change, know when to include or escalate to others, and embrace hard challenges.
• Self‑lessness — You consider new ideas, seek what’s best for the team and organization, discern how your actions could affect others, and strive to make those around you successful.

This position manages customer project efforts and delivers exceptional customer service throughout the lifecycle of complex projects lasting approximately six months or longer. The individual represents Red River impeccably, maintaining the highest standards of professionalism, attention to detail, and responsiveness to customer requests. They are the main point of contact for customers and manage day‑to‑day activities related to customer projects, including planning, coordination, scheduling, and execution of project requirements.

Completing projects on time, on budget, and with exceptional customer satisfaction is the Technical Program Manager’s charter. The role interfaces with and manages the customer stakeholder team on all assigned projects, maintains a team schedule, and serves as the primary technical and programmatic interface across multiple programs and projects of varying size and scope.

• Manage the project throughout its life cycle based on customer defined requirements and processes.
• Develop and maintain detailed project plans, including establishing timelines and building budgets.
• Report on progress and provide regular updates to upper management.
• Work with other departments to ensure project objectives are achieved within established time frames.
• Coordinate between customer contacts, team resources, direct team members, partners, subcontractors, and project stakeholders on all aspects of a project.
• Manage partners or subcontractors throughout the lifecycle of the project.
• Manage the budget by reporting burn rates and tracking utilization to keep projects within assigned budget allocation.
• Translate metrics into actionable, meaningful intelligence.
• Centralize all project documents (hard and soft copies) in the appropriate data stores per customer guidance.
• Manage expectations and track risks and benefits.
• Communicate and gather required documentation on the project.
• Document status, action items, and update project documents quickly and efficiently.
• Lead meetings and manage attendees to control topics and agenda compliance.
• Create presentations and deliver content in a highly effective and…