Federal Customer Account Representative

Company Overview

Hexagon US Federal is a proxy-governed subsidiary of Hexagon AB providing an ever expanding portfolio of Hexagon Technologies to U.S. Federal Government organizations, including defense and intelligence agencies to meet a variety of mission requirements. With our unique capabilities and experience we transform state-of-the-art commercial technology into mission-specific solutions for our customers, partnering with them to solve their most challenging problems.

Quick Hits

Employees: 200

Operating Locations: Chantilly, VA (HQ);
Huntsville, AL;
Lanham, MD, and other client sites across the US

Role Overview

The Federal Customer Account Representative supports the Federal field sales organization while serving as a key point of continuity for assigned customer territories. This role focuses on pipeline support, customer engagement, post-sale coordination, and ongoing account health—helping ensure a consistent, high-quality experience for federal customers throughout the account lifecycle.

This position works in close partnership with Federal Account Executives, partners, and internal delivery teams to support growth, retention, and customer satisfaction.

• Work jointly with the Field Account Executives to drive pipeline and close revenue across assigned territories
• Assist with lead qualification, discovery support and early-stage customer engagement
• Coordinate meetings, demos, briefings and follow-ups with government stakeholders
• Assist in the development of sales documentation, quotes and account materials
• Maintain accurate account, opportunity and activity records in CRM systems
• Identify expansion or upsell signals and route opportunities to the appropriate field seller

• Drive revenue opportunities based around targeted sales campaigns such as recapture of lapsed support agreements or targeted product campaigns
• Engage inbound inquiries and conduct targeted outreach within assigned Federal accounts
• Reinforce solution value aligned to agency mission outcomes

• Serve as a consistent point of contact for assigned customers alongside the field seller
• Support customer onboarding and internal handoffs following contract award
• Conduct regular check-ins to drive adoption and customer satisfaction
• Identify risks to account health and elevate issues proactively
• Support renewal preparation by reinforcing value and coordinating with sales and delivery teams
• Gather customer feedback and share insights with sales, product and leadership stakeholders

• 1–3+ years of experience in inside sales, account support, customer success, or related roles
• Strong written and verbal communication skills
• Ability to manage multiple Federal accounts and priorities simultaneously
• Experience working with CRM systems (e.g., Salesforce, Hub Spot, or similar)
• Customer-focused mindset with strong organizational skills
• Must be a US Citizen
• Must live within the greater DMV area with reasonable commute to the Chantily office

• Experience supporting Federal or public sector sales teams
• Familiarity with Federal procurement environments and partner-led sales motions
• Experience working with primes, system integrators, or channel partners
• Exposure to SaaS, cloud and/or Geospatial technologies

• Highly organized and detail-oriented
• Professional, polished communicator comfortable with Federal stakeholders
• Proactive and solutions-oriented
• Comfortable working cross-functionally with sales, delivery and operations teams
• Able to balance customer advocacy with revenue-support objectives

• Ability to remain in a stationary position and operate a computer for extended periods.
• Occasional ability to move or transport items up to 25 pounds.
• Communicate effectively in English (verbal, written) and possess visual and auditory acuity for tasks and safety.
• Manage multiple tasks, prioritize and maintain focus in dynamic environments.
• Demonstrate strong problem-solving, critical thinking and analytical skills.
• Maintain consistent attendance, punctuality and…