Sales Support Representative - HVAC

Sales Support Representative - HVAC page is loaded## Sales Support Representative - HVAClocations:
Chantilly, VA:
Manassas, VAtime type:
Full time posted on:
Posted Todayjob requisition :
R-133322
** Job Posting:
** Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
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* Schedule:

** M-F 7am - 4:30pm.
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* The opportunity:

** Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization.
** Responsibilities include, but are not limited to the following:
*** Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
* Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
* Presents job quotes and provides accurate pricing and inventory information to customers
* Uses customer relationship management (CRM) system and phone system effectively
* Works together with Sales associates to provide outstanding customer service for both existing and prospective customers
* Must adhere to all safety regulations, including the correct usage of personal protective equipment (PPE). This includes wearing a safety harness with a maximum weight capacity of 400 lbs.
* 0-3 years sales and/or customer service experience preferred
* HVAC or sheet metal experience highly preferred; plumbing industry experience also considered
* A desire to learn with a drive to succeed
* Passion for collaboration and desire to assist customers across the team
* Ability to build long-lasting relationships while balancing business and customer needs
* Drive to act and respond quickly to customer needs and make decisions in a timely manner
* High attention to detail
* General digital literacy including Microsoft Office
* Strong written and verbal communication skills
* Bilingual in Spanish a plus

By applying for a career with Ferguson, you have the opportunity to join our award-winning business that is recognized for the value placed on our associates at every level of the organization. Below are some of what we have to offer you:

Professional and personal growth:
* Structured and robust 8-week training program through a series of virtual classroom and 1-on-1 sessions. The training program is supplemented with on-the-job learning opportunities including hands-on experience in the warehouse and at the counter which could extend beyond the 8-week program.
* Opportunity to learn and grow – We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates!)At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.

Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and…