Sales Support Representative - Waterworks

Sales Support Representative

Schedule:

Monday through Friday, 6:30 AM to 4:30 PM (8-hour shift)

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.

• 1-3 years of sales and/or customer service experience is preferred.
• Experience in Waterworks, or similar trades is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment and follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with company match.
• Mental health coverage.
• Gender affirming and family building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.
• And more.

Pay Range: $21.51 – $34.39 per hour. The estimated ranges displayed are monthly for salaried roles or hourly for all other roles. This role is bonus or incentive plan eligible. Ferguson complies with all wage regulations. Starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer and a government contractor that abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A). Ferguson Enterprises, LLC is an equal employment opportunity employer for all protected classes: F/M/Disability/Vet/Sexual Orientation/Gender Identity. Reasonable accommodations are available.