Customer Liaison + Showroom Design Assistant

Job Description

Serving as the first POC to all clients who visit our two showrooms, this candidate possesses exceptional customer service, is willing and able to answer questions about our product line and has a can-do attitude.

The Customer Liaison provides an exceptional brand experience by handling client needs via scheduling appointments, phone call/email requests, or showroom walk ins. Working both externally and internally, the CL will have a hand in social media contributions and occasional internal event planning. The CL will also have exposure to real projects through working directly with Design Consultants for hands on mentorship, and with California Closets there is opportunity for long-term career advancement.

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available

• Serves as first contact to greet all clients in our two showrooms in Tysons Corner + Chantilly, VA
• Maintains the showroom at the direction of mgmt. in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the showroom duties.
• External communication that includes clients, vendors and service providers.
• Internal Communication that includes Design Consultants, manufacturing, corporate and other internal teams
• Responsible for answering incoming phone calls & emails to local showrooms and handling client needs
• Responsible for inputting all appointments and data into CRM, Sales Force
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled in Sales Force
• Social Media support (Instagram)
• Assists Sales Manager in planning monthly events at the Tyson’s Showroom
• Warranty calls, Trade Program management, all COI requests, occasional accounts receivable tasks
• May provide customer communication support as it relates to installations, confirmations, and return visits. Responsible for assisting General Manager and Sales Manager with any administrative needs that may arise

• 1-2 years of experience in customer service/and or administrative, preferably within a design, home industry or luxury brand environment
• Associates Degree
• Self-starter with a positive attitude
• Ability to manage own schedule and comfortable working in a fast-paced environment
• Organized, detail oriented and strong time management skills. Ability to work quickly and respond quickly
• Strong communication, interpersonal and presentation skills
• Ability to communicate politely, clearly and professionally with clients. Provide an exceptional client experience aligned to the company values
• Tech savvy with the ability to quickly learn
• Experience in Microsoft Office required
• Experience or interest in Event Planning
• Experience in Sales Force is a plus as it is the main platform for this position; candidate must be comfortable and willing to learn. Training will be provided if no experience
• Experience in CAD/Canva for Social Media are a plus, not required

• Full shift spent in showroom; ability to stand on feet for minimum 4–6-hour shift
• Minimal sitting in front of a computer for periods of time
• Ability to operate office equipment/computer using hands and fingers and reach with hands and arms
• Minimal bending, squatting, kneeling, stretching, twisting, reaching, and climbing
• Ability to frequently talk and hear
• Ability to reach with hand and arms and grasp objects
• Ability to work frequent evenings and weekends

• Starting Pay:
  Hourly, based on experience