Account Manager

Overview

At Compu Dynamics, we design, construct, and maintain mission-critical data centers for leading companies. We are a technology infrastructure design-build partner focused on delivering reliable, scalable digital infrastructure.

The Account Manager's primary responsibility is coordinating non-specialized account management duties across assigned client accounts, triaging requests, routing work to the appropriate internal teams (e.g., electrical proposals, service scopes), and keeping every account moving. When core coordination duties are current, the Account Manager may pursue business development and sales opportunities within their accounts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the central point of contact for assigned accounts, coordinating non-specialized requests that fall outside a dedicated account owner.
• Triage incoming account requests and route them to the appropriate internal team or subject matter expert.
• Track the status of open items across assigned accounts and follow up to keep requests moving.
• Maintain accurate account records and documentation.

• Identify and pursue new business, along with cross-sell and up-sell opportunities within existing accounts.
• Negotiate and manage service contracts and agreements.
• Represent Compu Dynamics at industry events and networking opportunities to strengthen market presence.

• Conduct on-site visits with clients and field teams as needed to evaluate service needs and confirm scopes of work.
• Collaborate with field teams and subject matter experts to ensure accurate, well-coordinated project delivery.
• Maintain working knowledge of mission-critical infrastructure systems and relevant industry trends.

• Promote a culture of safety by complying with company policies and regulatory standards across all service activities.
• Participate in required safety and company training programs.

• Coordination & Organization:
  Manages multiple concurrent account requests, keeps items moving, and knows when to route work to the right team.
• Client Focus:
  Builds lasting relationships and provides exceptional customer service.
• Technical Aptitude:
  Understands mission-critical infrastructure and can speak credibly to client technical needs.
• Business Acumen:
  Identifies opportunities for growth and drives profitability once core duties are current.
• Safety & Compliance:
  Prioritizes safety and follows regulatory standards.
• Communication
  
  Skills:
  
  Clearly conveys technical and non-technical information.
• Problem Solving & Decision Making:
  Quickly resolves issues to maintain service quality.

This position does not have direct supervisory responsibility but works closely with field teams to ensure safe and effective service delivery.

This job operates in both an office and field environment. It may involve exposure to potentially hazardous conditions and occasionally require after-hours work, including nights, weekends and holidays.

Occasionally required to stand, walk, sit, drive or ride, handle objects, reach, climb stairs or ladders, communicate, and work at construction sites. May lift up to 25 pounds.

Full-time, exempt. Typically Monday through Friday with occasional evenings or weekends to support client needs.

• 2+ years of experience in a technical field, service operations, or account coordination/management role, preferably in commercial, industrial, or data center environments.
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
• Strong understanding of mission-critical infrastructure and service delivery.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical stakeholders.
• Valid driver’s license with a clean driving record.

• Previous experience in a service or account management role within…