Fire Alarm Service Technician

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Fire Alarm Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and working on small projects.

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You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Acts as the customer’s best service provider at all times, ensuring Convergint is the customer’s first choice for service.
• Responds to routine and some non‑routine customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls in a timely manner; diagnoses, troubleshoots, repairs, replaces defective parts and debugs systems for routine problems; installs projects as necessary.
• Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls including emergency and after‑hours calls; analyzes repair requirements and provides customers with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Completes accurate and detailed service reports for customers and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Communicates with and works with other team members consistently to improve overall operations of the Convergint Technology Center and the company.
• Is primarily responsible for performing preventative maintenance for installed systems that are typically less complex.
• Works closely with other specialists to cross‑train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed security and the installation of small or less complex projects.
• Performs other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Solid…