Fire Alarm Service Technician

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Alarm Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Fire Alarm Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

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Who You Are

• A person of integrity with a commitment to growth, accountability and delivering results.

• A passion for providing world-class service to customers, colleagues and communities.

• A desire to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.

Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent.
• Acts as our customer’s best service provider at all times, ensuring Convergint is the customer’s first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identify and resolve problems for many types of service calls including emergency and after-hours calls; analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Communicate with and work with other team members consistently to improve overall operations of the Convergint Technology Center and company.
• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
• Perform other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to…