Install Coordinator; un

Job Overview

The Installation Coordinator works with both internal and external customers, technicians, sales teams, and the materials team to facilitate the installation of Johnson Controls projects at customer locations. This role coordinates and schedules all installations from first customer contact through contract close-out. The coordinator performs welcome calls to each customer within 48 hours of job booking, ensures installation site readiness (construction progress, lift availability, network connectivity, accurate personnel on-site, etc.),

and manages schedules for JCI technicians and subcontracted vendors using proprietary scheduling software.

The position is office-based and not remote.

• Coordinate and schedule all installations from first customer contact to closing out the contract.
• Perform welcome calls to each customer within 48 hours of job booking.
• Connect with internal and external customers to ensure installation site readiness (construction progress, lift availability, network connectivity, accurate personnel on-site, etc.).
• Schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure timely completion for each installation job.
• Build job packets with all pertinent installation job details and required forms and provide them to installers prior to job start.
• Supervise and verify timely delivery of all materials needed to complete installations.
• Update all pertinent information in the Installation Backlog Tool so that all stakeholders are advised of installation progress from booking to completion.
• Authenticate and process all vital paperwork to ensure each installation meets JCI’s Zero Harm safety policy.
• Process vital paperwork to ensure timely close-out of each installation.
• Facilitate the closing of each installation job either directly or through follow-up with various departments.
• Communicate with customers, both internal and external, via telephone, email, or internal program.
• Work with Sales and National Account teams on any installation concerns.
• Collaborate with installers, subcontractors, install managers, and material handlers.
• Coordinate with vendors regarding material shipments.

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong organizational skills.
• Professional business communication in written and verbal form.
• Proficiency in Microsoft Outlook and Excel.
• Ability to handle several tasks simultaneously.
• Ability to work in a fast‑paced, team‑oriented environment.

• Excellent written and verbal communication skills.

• Pay Range: $20.71–$28.08 per hour (rate determined by the CBA/rate sheet).
• Benefits are provided through a local labor union aligned with a collective bargaining agreement.
• The posted salary range reflects the target compensation for this role, and exceptional candidates may be considered beyond the stated range.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.