Install Coordinator; un - Chantilly VA

Overview

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters.

Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. This office-based role is not remote.

• Work with internal departments to coordinate and schedule all installations from first customer contact to contract closeout.
• Perform welcome calls to each customer within 48 hours of job booking.
• Confirm installation site readiness (construction progress, lift availability, network connectivity, on-site personnel, etc.).
• Coordinate and schedule technicians and subcontracted vendors using scheduling software to ensure timely installation completion, including initial meetings and follow-up visits.
• Build and provide installation job packets with all relevant details and required forms to installers prior to job start.
• Supervise and verify timely delivery of all materials needed to complete installations.
• Update installation progress in the Installation Backlog Tool for stakeholders from booking through completion.
• Authenticate and process vital paperwork to ensure adherence to JCI’s Zero Harm safety policy and timely project closeout.
• Facilitate the closing of each installation with internal departments and through follow-ups as needed.
• Contact customers via telephone, email, or internal programs to coordinate and communicate installation status.
• Collaborate with Sales and National Account teams on installation concerns.
• Coordinate with installers, subcontractors, install managers, and material handlers; liaise with vendors regarding material shipments.

• Minimum Education:
  
  High School Diploma or GED.
• At least 1 year of customer service experience.
• Strong organizational skills and ability to communicate in a professional business manner.
• Knowledgeable in Microsoft Office (especially Outlook and Excel).
• Excellent written and verbal communication skills (preferred).
• Ability to handle several tasks simultaneously in a fast-paced, team-oriented environment (preferred).

Job Category:
Operations

Location:

Chantilly, Virginia

Pay Range: $20.71–$28.08 hourly, rate determined by the CBA/rate sheet. Benefits provided through a local labor union aligned with a collective bargaining agreement.

Affiliate Sponsor:
Johnson Controls