SME ServiceNow Developer

We are looking for an experienced Software Engineer to join our technology-based program supporting a key government customer. This program will deliver engineering services on the Service Now platform.

• Involved in the planning of system and development deployment as well as responsible for meeting software compliance standards
• Maintain and add new capabilities to the core Service Now platform to enhance functionality for tenants
• Develop, test and deploy updates to Service Now based on customer requirements
• Customize and configure Service Now applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow
• Collaborate effectively with Service Now System Engineers and developers to develop solutions and handle general updates and configuration changes/requests
• Identify system deficiencies and recommend solutions
• Maintenance and continuous improvements of the processes, standards, policies, working methods and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across Development, Testing, Integration, and Production environments
• Participate in on-going production support and end user support
• Document testing and maintenance of system corrections
• Research, understand, and develop using new technologies and standards as needed
• Research, design, develop and/or modify enterprise-wide systems and/or applications software
• Evaluate interface between hardware and software, operational requirements, and characteristics of overall system
• A minimum of sixteen (16) years relevant experience with Bachelor’s or Master’s degrees
• Minimum of five years, hands‑on developing Service Now products
• Strong understanding of Service Now Development Platform including, but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc.
• Proven significant success developing Service Now products using JavaScript and other coding applications
• Database Administration (Oracle or MySQL) experience
• Ability to efficiently and appropriately estimate work effort requirements
• Ability to communicate effectively through written and verbal methods
• Ability to handle multiple tasks and meet deadlines
• Ability to work independently and in a team environment
• Able to adapt to a constantly changing environment
• Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand
• Ability to deliver enhanced functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required
• High degree of initiative, creativity, and technical ability to function on this team required
• Ability to identify issues and implement corrective actions
• Should work toward achieving Service Now Certified System Administrator (CSA) cert while on task

• Service Now Certified System Administrator (CSA)
• The ideal candidate would also have IT project management experience and be familiar with Scrum, Lean, Agile and Dev Ops
• Experience with Java, Ruby, Dev Ops and Dev Sec Ops

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (7+ weeks)
• Short Term & Long Term Disability
• Training & Development ($7,000)