Senior ServiceNow Developer

Senior Service Now Developer

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.

M9 Solutions is seeking a Senior Service Now Developer to work onsite in support of a government contract for a client located in Chantilly, VA. An active Top Secret clearance is required.

Responsibilities

• Technical Solution Design & Advanced Development
  • Design, build, and customize Service Now applications and modules (e.g., ITSM, ITOM, HRSD, CSM) using advanced scripting (JavaScript, Glide Record, Glide System, Business Rules, Client Scripts, Script Includes).
  • Develop and enhance Service Portals using HTML, CSS, AngularJS, and Bootstrap.
  • Translate business concepts and functional requirements into robust, scalable technical designs and implementation plans.
  • Troubleshoot complex technical issues, perform root-cause analysis, and implement effective performance optimizations.
• System Integration & Architecture
  • Architect and implement secure integrations between Service Now and external third-party systems using REST, SOAP, JSON, XML, and Integration Hub.
  • Maintain data integrity and mapping during integrations, ensuring optimal system performance and minimizing technical debt.
  • Assist in defining and maintaining the platform's long-term architectural roadmap.
• Code Quality & Mentorship
  • Conduct rigorous code reviews for peer and junior developers to ensure adherence to Service Now best practices, security standards, and internal guidelines.
  • Mentor and guide junior developers and administrators, fostering a culture of continuous technical learning and high-quality delivery.
  • Act as a technical escalation point for complex development challenges.
• Change Governance & Deployment
  • Participate in the Configuration Control Board (CCB) as a technical Subject Matter Expert (SME) to evaluate the technical feasibility and impact of proposed changes.
  • Manage complex deployments using Update Sets, CI/CD pipelines, and Service Now Application Repository, ensuring smooth transitions from lower environments to Production.
  • Ensure all development work follows defined change governance, compliance, security, and architectural standards.
• Technical Documentation & Enablement
  • Develop and maintain comprehensive technical documentation, including architectural diagrams, technical design documents (TDD), and system configurations.
  • Create and update Standard Operating Procedures (SOPs) for deployment, coding standards, and platform maintenance.

Required Skills and Qualifications

• Active Top Secret security clearance.
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5-7+ years of hands-on experience in Service Now development, configuration, and administration.
• Advanced proficiency in JavaScript, HTML, CSS, AngularJS, and Service Now scripting APIs.
• Strong experience building and managing complex REST/SOAP API integrations.
• Solid understanding of Agile/Scrum methodologies and experience working in sprint-based delivery cycles.
• Excellent problem-solving skills and the ability to articulate complex technical concepts to non-technical stakeholders.
• Core Competencies
  • Advanced Service Now platform and scripting expertise.
  • Complex systems integration and API management.
  • Technical architectural design.
  • Mentorship and peer development.
  • Agile development execution.
  • Root-cause analysis and performance tuning.
  • Clear technical communication.

Preferred Skills and Qualifications

• Service Now Certified Application Developer (CAD) strongly preferred.
• Service Now Certified Implementation Specialist (CIS) in one or more relevant modules (ITSM, ITOM, HRSD, etc.).
• Experience with Automated Test Framework (ATF) and setting up automated testing pipelines.
• Familiarity with ITIL processes and strong foundational knowledge of ITSM principles (ITIL v4 certification is a plus).