Administrative Specialist - Division of Endocrinology

** Description*
* Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

** The*
* ** _Division of Endocrinology & Metabolism_*
* ** within the Department of Medicine is seeking an Administrative Specialist to join our team. This role provides administrative support to faculty, including, but not limited to, calendar management, meeting coordination, travel arrangements, and maintenance of provider schedules in QGenda. The position also supports a wide range of divisional operations, including general office administration, onboarding, website updates, and other administrative activities in coordination with faculty and staff.

This is a non-patient-facing position.*
* ** This position requires strong written and verbal communication skills, customer service skills, attention to detail, and organization. Candidates must demonstrate the ability to work autonomously, as well as in a team environment.

Experience with scheduling and calendar management are preferred. This is a hybrid position with 3 days in the office each week. More time will be required in the office during the orientation/onboarding phase.*
* Summary:

Performs duties of an Administrative Associate but with some authority to step outside confines of established procedures. They are also considered the subject matter authority in the administrative area for the department/clinic.

Responsibilities:

1. Assisting in developing budgets, monitoring expenditures, and reconciling financial statements. Investigating discrepancies and processing corrective actions.

2. Coordinating and completing special projects independently or in cooperation with other groups as assigned.

3. Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities.

4. Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation.

5. Managing departmental information systems.

6. Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Composing formal correspondence and documents for internal or external circulation.

7. Serving as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower-level staff. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.

** Other Information*
* Other information:

*
* Education Requirements:

*
* ● High school diploma or GED required; higher-level degree may satisfy this requirement.

** Licensure/Certification Requirements:*
* ● No licensure or certification required.

** Professional Experience Requirements:*
* ● Two (2) years of clerical or administrative experience

● If Bachelor's degree, no years of  clerical or administrative experience

● If Associate's degree, one (1) year of  clerical or administrative experience

** Knowledge/Skills/and Abilities Requirements:*
* ● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability:
Receptive to feedback, willing to learn and…