Downsizing Specialist

Overview

Company Description Our exciting and growing business is looking for exceptional Downsizing Specialists to work with our clients throughout the Triangle area. Downsizing Specialists assist in creating a compassionate, efficient, and positive experience for each of our customers. The Downsize rs is the leading full-service move management team in the Triangle, specializing in serving the senior community and individuals in transition. We proudly serve the entire Triangle region (including Raleigh, Durham, Chapel Hill, Cary, Apex, Wake Forest, Morrisville, Holly Springs, Hillsborough, Fuquay-Varina, and surrounding areas).

The Downsize rs work in private homes, apartment complexes and senior communities. The Downsize rs team values compassion and customer service and strives to help every project be unique and meaningful for our clients.

The Downsizing Specialist will support the Project Manager and Team Lead, and work with a team of other Specialists through completion of the project. This role includes all facets of move management services (sorting, packing, unpacking, donations and consignment assistance, overseeing junk haulers, organizing personal items, as well as loading and unloading company vans). Through our proprietary system, PLAN - SORT - PACK - SETTLE, team members help manage the emotional and physical challenges of sorting through memories, downsizing, moving, liquidating belongings, and coordinating with family members throughout the entire process.

Job Description

Role Purpose (Why This Role Exists). The Downsizing Specialist supports the accurate and compassionate execution of client downsizing and relocation projects. This role provides hands-on service to help clients navigate complex and often emotional transitions with care, professionalism, and attention to detail. Working closely with the Downsizing Manager and Team Lead, the Downsizing Specialist follows customized Move Plans and timelines, supports on-site execution, and represents The Downsize rs’ values in every client interaction.

• Project Preparation & Execution:
  Partner with the Downsizing Manager and Team Lead to implement customized Move Plans and timelines.
• Prepare for projects by reviewing job details, client and shift notes, and feed instructions before arriving on site.
• Utilize project management tools to support timely and organized completion of work.
• Maintain ongoing communication in the project feed throughout the engagement.
• Communicate recommendations on schedule changes to the Project Manager via email (not the project feeds).
• Client Service & Decision Support:
  Provide the highest level of client service at all times.
• Assist clients in determining which items to keep, donate, gift, sell, or discard; communicate clearly and compassionately with clients and family members.
• Support clients through emotionally sensitive decisions with patience and care.
• Provide sorting services prior to the move utilizing training techniques to support client decision-making.
• Confirm with the Team Lead or Project Manager items to convey, as well as items for auction, consignment, donation, and/or junk hauling prior to pickups to ensure accurate and efficient removal and delivery.
• Packing, Moving & Settling Support:
  Professionally pack client belongings and prepare items for transport; coordinate with movers and assist with unpacking and settling into new homes; support organizing, placement of belongings, and home setup as directed.
• Logistics, Vehicles & Physical Support:
  Drive a 14-ft Pro Master High-Roof Van safely and responsibly, load and unload supplies, and handle equipment and client property safely and responsibly.
• Systems, Communication & Feedback:
  Accurately document required project information in systems and maintain clear communication with the Downsizing Manager and Lead Specialist; provide feedback to leadership for continuous improvement.
• Training, Culture & Team Participation:
  Support development of new Downsizing Specialists, complete required training, participate in team meetings, and represent The Downsize rs’ culture of compassion, collaboration, trust, critical thinking, joy, and…