Legal Assistant

LEGAL ASSISTANT

Are you interested in building a career in legal customer service? Our firm is looking to hire emotionally intelligent legal assistants to provide top-tier customer service. Successful legal assistants will be able to adapt and learn quickly, and apply their training to a wide variety of traffic cases. A large portion of this position will be communicating directly with current and potential clients via phone and email.

, we like to say that we’re a customer service company that happens to practice law. We have a relentless zeal to provide the best possible service to our clients. The perfect candidate should be personable, able to work collaboratively with a vibrant team, and adept at handling clients from different educational and economic backgrounds.

Ideal candidates will have experience in the service industry, call centers, or education, highlighting a dedication to hard work and a passion for service. We seek individuals with a strong foundation in communication who are self-motivated and relish the challenges of a dynamic, fast-paced environment. Candidates with diverse educational and professional backgrounds are encouraged to apply.

Must live within commuting distance of Chapel Hill.

Pay starts at $22/hr during initial training, with monthly bonuses that often exceed $200.

As you progress through our training program, you can see regular raises as you display proficient mastery of your position and work towards becoming a senior member of the team (est. $27+/hr and $500+ monthly bonuses).

We are hiring two new staff members to begin in September, 2026.

Training is full-time in-office, but once you’ve become proficient (approximately 6 weeks), we offer flexibility to work remotely. For employees in good standing, we have only a 1 day per week minimum in-office requirement.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify client needs, clarify information, build rapport, and engage clients
• Keep records of all conversations in our call center database in a comprehensible way
• Attend trainings to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

• Previous experience in a service industry or customer support role
• Track record of meeting quota
• Strong phone and verbal communication skills, along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• High school degree

iTicket.law is a modern traffic law firm that uses technology to serve clients with District Court criminal and infraction-level matters throughout most of North Carolina – all coordinated from our headquarters in downtown Chapel Hill. Our team consists of young professionals and experienced attorneys who work in a fast-paced environment of both exciting, hard work and fun. Due to our extensive geographic reach across the state, we serve most of our clients remotely via phone and email.

To understand the help that we provide, read through our client reviews on Google from people all across the country.

We were featured on WRAL!

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• 8-hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as desired and available

Work setting:

• Hybrid work
• Office

Ability to Commute:

• Chapel Hill, NC 27514 (Required)