Director, PFS Customer Service & Call Center (Hybrid
Job in
Chapel Hill, Orange County, North Carolina, 27517, USA
Listed on 2026-08-18
Listing for:
UNC Health Care
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
UNC Health Care seeks a Director of Customer Service and Call Center within Patient Financial Services. This role oversees system-wide operations for the Customer Service and Call Center teams, driving program planning, operational and financial analysis, and performance improvement across UNC Health Care.
The position coordinates with multiple departments and external vendors to meet data requirements, maintain service levels and regulatory standards, and ensures efficient, high-quality
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