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Healthcare Call Center Supervisor — Drive Service Excellence

Job in Chapel Hill, Orange County, North Carolina, 27517, USA
Listing for: brightonhealthplansolutions
Full Time position
Listed on 2026-08-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR
Job Description & How to Apply Below

brightonhealthplansolutions in Chapel Hill, North Carolina is seeking an experienced Customer Service Supervisor to manage service operations and oversee call center representatives. This role involves ensuring customer satisfaction, monitoring call metrics, and staffing adjustments to meet business needs.

The ideal candidate has significant experience in a high-volume call center and is familiar with medical claims procedures. A focus on quality assurance and team performance is essential. Strong communication and time management skills are crucial for this role.

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