Client Care Representative

About Green Beagle Lodge

Green Beagle Lodge is looking for Part-Time Client Care Representatives to join our Client Care team! This role is perfect for someone who thrives in a fast-paced environment, enjoys building relationships with people and their pets, and takes pride in delivering outstanding customer service.

At Green Beagle Lodge, we believe in building strong teams and a positive company culture to maintain a clean, green, safe, and fun environment for both pets and staff. We've helped many individuals new to the industry grow into lasting careers, and this position is a great opportunity to learn the pet care industry while becoming an essential part of our clients' experience.

All team members complete a structured orientation and industry-specific training program, followed by hands‑on experience designed to build confidence and strengthen dog‑handling, customer service, and operational skills.

Green Beagle Lodge is a part of the Digs Dog Care network, which is a premium dog care company offering Day Play, Overnight Stays, Grooming, and Training across multiple locations nationwide. We’re built on a simple belief: every pup deserves to feel safe, loved, and at home; and every team member plays a real role in making that happen. Our shared ownership program means employees don’t just work here, they have a stake in it.

This is a part‑time, flexible position with opportunities for weekday and partial weekend shifts. We are specifically looking for team members who can work early morning opening shifts, evening closing shifts, and/or partial weekend shifts.

This role is a great fit for someone looking to work around school, another job, or other personal commitments. We are happy to work with candidates to find a consistent schedule that fits their availability while meeting the needs of the business. Some flexibility with days and times is appreciated, and reliability with your committed schedule is essential.

• Welcome clients and their pets with a friendly, professional attitude.
• Deliver exceptional customer service in person, over the phone, and via email.
• Schedule reservations and accurately manage client accounts.
• Check dogs in and out for daycare, boarding, grooming, and training services.
• Answer questions and educate clients about our services, policies, and recommendations.
• Maintain accurate records and ensure client information is up to date.
• Assist with retail sales and service recommendations.
• Help maintain a clean, organized, and welcoming lobby and front office.
• Work closely with the Pet Care, Grooming, and Training teams to ensure seamless communication.
• Handle behaviorally challenged dogs to support successful check‑in and check‑out experiences.

Ideal candidates bring a genuine passion for animals, a positive attitude, and a commitment to creating an exceptional experience for every client. The work is fast‑paced and requires excellent communication, organization, and the ability to multitask while interacting with dogs ranging from 5 to 150 pounds.

• Excellent communication and customer service skills.
• Friendly, outgoing, and professional demeanor.
• Strong organizational and multitasking abilities.
• Reliable, detail‑oriented, and eager to learn.
• Comfortable working in a fast‑paced environment.
• Previous customer service experience preferred.
• Knowledge of dog health and behavior is a plus.
• Comfortable handling dogs of all sizes and temperaments.
• Passion for dogs and pet care is a huge plus!

• Phone screening regarding your application.
• An in‑person interview to meet the department manager and tour the facility.
• An offer letter detailing position, compensation, and employment terms.
• Orientation and training classes covering company policies, procedures, dog body language, and behavior.
• Hands‑on training with our experienced Client Care team.

• Our Chapel Hill location opened in the summer of 2014.
• Our second facility is located in Pittsboro, NC.
• Every dog completes a comprehensive assessment before joining our Lodge family to ensure they thrive in an off‑leash environment.
• We maintain a 10:1 dog‑to‑staff ratio to promote…