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Customer Success Leader Retention & Adoption

Job in Chapel Hill, Orange County, North Carolina, 27517, USA
Listing for: Insightsoftware
Full Time position
Listed on 2026-09-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 124000 - 156000 USD Yearly USD 124000.00 156000.00 YEAR
Job Description & How to Apply Below
Position: Customer Success Leader — Growth, Retention & Adoption

insightsoftware is seeking a Senior Manager, Customer Success to lead a high-performing team and drive client outcomes in a SaaS environment. You will craft and implement success strategies, mentor professionals, and partner across departments to maximize retention, expansion, and customer health.

Ideal candidates bring strong executive presence, a proven track record with SaaS customer success, and hands-on leadership.

We invite applications for the Customer Success Leader — Growth, Retention & Adoption position located in NC, United States.

We appreciate your interest in this position.

Join Insightsoftware and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Customer Success Leader — Growth, Retention & Adoption role at Insightsoftware, based in NC, United States.

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