Veterinary Customer Services Representative - 2nd Shift

Job Title

Veterinary Customer Services Representative - 2nd Shift

Veterinary Medical Center | Small Animal Reception

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (32 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date.

The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues.

• responding to routine, complex and medical emergency situations in professional manner
• answering and directing internal and external calls appropriately
• creating accurate day-to-day admitting information through hospital computer system
• resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles
• maintaining safe and accurate money handling practices and abiding by all university privacy standards
• and other duties as assigned. Per CCS Rules.

The targeted hiring range for this position is $17.00- $21.77 per hour.

• High School graduate or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.

• 2 years of experience in a customer service, healthcare or veterinary care environment preferred.
• Background in customer services, insurance verification and/or veterinary practice customer services.
• Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff.
• Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers.

Veterinary Medical Center (0299)

Regular

32

Second Shift

• A background check is required prior to the start date.
• Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.