Admin Support Associate

Department

ASOD Dental Faculty Practice-438000

Administrative/Clerical Support

No

02/13/2026

03/02/2026

Permanent Staff (SHRA)

Admin Support Associate - Journey

NC02 / GN04

Admin Support Associate

P020798

Full-Time Permanent

40

Monday – Friday

CHAPEL HILL, NC

North Carolina, US

$33,540 - $44,014

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet
.

The UNC Adams School of Dentistry Dental Faculty Practice provides general and specialty dental and maxillofacial treatment with faculty from various clinical departments and groups (i.e. general dentistry, orthodontics, pediatric dentistry, oral surgery, dental implants, oral medicine, orofacial pain, periodontics, prosthodontics, pathology, radiology, special care, and endodontics). The clinical team consists of caring and competent clinical assistants, hygienists, administrative and financial personnel.

An advantage to patients is that they can see multiple dental specialists as part of the same practice; these specialists are clinicians, educators and researchers that are committed to providing the highest quality of care for their patients.

Regulate the flow of patients’ dental and maxillofacial appointment needs. Independently interacts with patients in person or by telephone. Triages incoming calls to properly appoint the patients to meet their needs whether in DFP or explain and provide contact information to the Student and Graduate Clinics. Fully registers new DFP patients (in the Electronic Patient Records-EPR) while explaining what they can expect at their first appointment and answering subsequent questions.

Checks patients in and out of the practice, at check out the position collects patients’ payments and makes additional patient appointments if necessary. Works with DFP clinicians and clinical staff to coordinate, cancel, and re‑schedules patients as needed (e.g. due to incomplete lab work, change in the clinician’s DFP schedule or patient’s treatment plan). Strives to meet every patient care expectation whether in person or over the telephone while maintaining high professional standards.

Position reconciles end of day cash drawer, while providing patients with service rendered receipts and forwarding their information to the insurance office for processing.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Must possess the ability to work independently with patients and provide attention to detail, strong organizational skills, thorough follow‑through on all patient, clinicians or clinical staff related tasks and the ability to meet deadlines. Must have excellent oral, written and interpersonal communication skills. Strong computer skills also required.

Not Applicable.