Director, Training and Learning Development

About The Role

The Director of Training & Learning Development is responsible for overseeing the planning, design, implementation, and continuous improvement of the organization’s training programs. The Director of Training & Learning Development is also responsible for evaluating trainer performance, developing training, and learning development strategies and uses KPIs and performance metrics to evaluate the effectiveness of the training programs and LMS modules created within the department.

This role requires a strategic thinker who can assess the evolving needs of the organization and implement learning initiatives that enhance performance, customer service, operational excellence, as well as improve net promotor scores.

• Leads the training and learning development teams ensuring alignment with business goals
• Design and deliver comprehensive training programs for multiple ops teams, team leaders, supervisors, and managers
• Forecasts training needs to C-suite and VP leadership and anticipates training in advance of onboarding new business
• Create training content on new products, features, service offerings, and internal systems
• Plans and executes learning and development strategies for leaders and employees within the organization.
• Maintain up-to-date documentation and resources to instruct staff on operational procedures, policies, and tools
• Ensure training resources and delivery methods are continually updated to meet organizational needs
• Assess employee needs for training and development of staff
• Assess training effectiveness by reviewing and analyzing staff performance metrics to identify areas for improvement
• Define future learning requirements by identifying gaps in knowledge and performance
• Uses reporting and analytical tools to strategize innovative learning methodologies, focusing on learner retention, minimizing knowledge gaps, and identifying training needs per department, team and individual
• Create and maintain training budgets
• Oversee learning curriculum, activities, and resources
• Creatively designs, introduces, and enforces new training and learning development programs
• Builts and maintains relationships with internal and external partners to launch transformative learning programs.
• Monitor the execution of both short-term and long-term functional strategies to ensure the success of training initiatives

• Bachelor’s degree in training, learning development, human resource management, or related field.
• Master’s degree preferred in any of the fields or related fields listed above
• 5-10 years of experience in Learning and Development or a related field, with a strong track record in designing and implementing training programs
• Health Plan experience required
• Proficiency in leveraging tools to support enhanced learning and Learning Management Systems
• Proven experience managing a team and collaborating with various functional teams
• Understanding of traditional and modern training methods including workshops, instructor-led training, e-learning, and simulations
• Knowledge of Key Performance Indicators (KPIs) relevant to training and learning development functions
• Understanding of training in both live and virtual training environments
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Strong analytical and problem-solving skills to assess training effectiveness and identify areas for improvement
• Experience working with training vendors and managing external training partnerships
• In-depth knowledge of instructional design principles and modern learning techniques
• Ability to adapt to the evolving needs of the organization and innovate in training delivery
• Experience with Learning Management Systems (LMS) and other training technologies

At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic…