Loan Specialist

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Loan Specialist is a vital member of the financial operations team at the University of North Carolina, responsible for managing the complete lifecycle of campus-based student loans and receivables. This role encompasses a range of critical duties, including due diligence, collections counseling, regulatory compliance, account management, and reporting. The Loan Specialist ensures that all activities adhere to federal, state, and institutional guidelines, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), as well as specific requirements from the State of North Carolina.

In this role, the Loan Specialist provides collections counseling to borrowers, conducts account analyses, and manages collection calls and skip-tracing efforts. They maintain comprehensive and accurate documentation of all activities and ensure timely and professional responses to borrower inquiries. The Loan Specialist acts as a key liaison with internal and external stakeholders, facilitating clear communication and collaboration to support effective account resolution.

This position commands a competent level of expertise in financial analysis, regulatory compliance, and account management, along with a commitment to delivering exceptional service to a diverse borrower population. By fostering accountability and compliance, the Loan Specialist plays a critical role in upholding the university's mission of accessibility and financial stewardship, while supporting its overall operational excellence.