Collections Associate - Bilingual

Job Title – Collections Associate

Reports to:

Collections Team Lead

Location:

Wayne, PA (6 mins from KOP Mall)
Join the Vanguard of Financial Innovation with autoMHatic Financial!

Backed by Private Equity (PE), autoMHatic Financial is at the forefront of revolutionizing the specialty lending industry, particularly in Manufactured Home loans. Formerly known as Tammac Holdings, our legacy spans 50 years, during which we've proudly originated over $1 billion in loans. However, this milestone marks just the beginning of our journey.

We are now embarking on an exciting transformation aimed at ushering in a new era of financial services. Our primary focus is on launching innovative products, streamlining processes through automation, and leveraging Artificial Intelligence (AI) to redefine speed, service, and solutions for our valued customers, dealers, and community parks.

At autoMHatic Financial, we are pioneers in our field. With instant loan decisions and a state-of-the-art mobile app, we are not merely adapting to change, we are driving it forward. Our overarching goal is to lead the Manufactured Homes lending space and establish new benchmarks of excellence.

Summary:

The Bilingual (Spanish/English) Collections Associate places calls to past-due customers, attorneys and authorized third parties to collect past due payments, reduce delinquency and minimize losses. The ideal candidate has collections and call center experience, is customer centered and a self-starter with a keen eye for detail. Understanding data confidentiality is essential.

Schedule:

• Monday through Friday, full-time schedule.
• Two late shifts per week, currently 11:00 AM to 8:00 PM. Late-shift days are flexible and scheduled based on team coverage and employee availability.
• One shift per week is currently eligible to be worked remotely once training is complete, and the Team Lead and Head of Department has authorized the completion of “training”. Most Collectors use their remote day for one of their two weekly late shifts.
• One Saturday shift per month, currently the last Saturday of each month from 9:00 AM to 1:00 PM.
• Schedule requirements may be adjusted based on business needs, customer coverage, and the Company's continued geographic expansion.

Salary Details:
• Up to $23.00 per hour, plus eligibility for a monthly incentive

The posted range reflects the compensation range for this position based in Wayne, PA. Actual starting pay will be determined based on relevant experience, qualifications, and job-related skills.

Additional compensation may be available for positions requiring bilingual proficiency.
• Non-Exempt Benefits:
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off
• Vision Insurance
• 401K

Work Location:

• In person in the Wayne, PA Office

Duties and Responsibilities:

Perform the following functions:

Calls for past-due loans, foreclosures, and bankruptcy (if applicable).Ensure compliance with Federal and State laws and regulations applicable to a collection operation.

Ensure compliance with the personnel department guidelines and the quality standards of Tammac Holdings Corporation.

Ensure compliance with the policies and procedures of Tammac Holdings Corporation.

Ensure that the service quality standards are met.

Keep the portfolio delinquency rate below industry standards.

Comply with the service level agreements of the different investors.

Ensure that customer inquiries and complaints are resolved within a reasonable time.

Perform other related duties as assigned.

Required Skills/Abilities:

Bilingual –Spanish/English speaking.

Collections experience preferred.

Knowledge about all procedures and regulations in the mortgage banking industry.

Knowledge of digital platforms used in mortgage banking.

Strong attention…