RN Patient Services Manager - Neurology Clinic
Job in
Chapel Hill, Orange County, North Carolina, 27517, USA
Listing for:
UNC REX Healthcare
Full Time
position
Listed on 2026-02-28
Job specializations:
-
Healthcare
Healthcare Management
Salary/Wage Range or Industry Benchmark: 38.55 - 55.43 USD Hourly
USD
38.55
55.43
HOUR
Job Description & How to Apply Below
Position: RN Patient Services Manager I - Neurology Clinic
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Come join our growing team!
The UNC Neurology Clinic provides comprehensive, patient-centered care for individuals with complex neurological conditions, including stroke, epilepsy, multiple sclerosis, movement disorders, and more. As part of UNC Health, we combine clinical excellence, innovation, and compassionate care to improve patient outcomes.
Join a collaborative team of neurologists, advanced practice providers, nurses, and support staff dedicated to advancing brain health. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful difference in patients’ lives every day.
Schedule and Location
- Address: 300 Meadowmont Village, Ste. 202, Chapel Hill, NC 275147
- Monday-Friday 8a-5p
- No weekends
- No holidays
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
This position is responsible for: ensuring that appropriate enjoy and services are available to patients and families, ensuring adequate and appropriate clinical staffing on each shift, supervision of nursing staff, HUC staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, on-going unit-based educational needs and orientation of staff members.
Responsibilities
Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals / paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.Human Resource Services - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accreditating bodies. Standards of practice will reflect integration of current scientific evidence.Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.Quality Improvement - Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.Education - Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.Other Information
Education Requirements:
- Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensure/Certification Requirements:
- Licensed to practice as a Registered Nurse in the state of North Carolina.
- BLS required.
Professional…
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