Financial Counselor - Financial Counseling

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Provides assistance to patients and family members regarding establishing arrangements to provide payments for services provided. Ensures all insurance requirements are met prior to patients arrival and informs patients of their financial liability prior to arrival for services.

This role is onsite at the Med Center.

• Admit, register and pre-register patients with accurate patient demographics and financial data.
• Calculate and collect payments from patients for hospital and faculty physicians. Set up payment arrangements. Reconcile daily money collected. Work with collections agencies to resolve balances and/or collect payments.
• Refer patients to the Manufacturer Drug program as needed for medications.
• Request insurance authorizations for medical and dental procedures via online portal or by phone. Enter authorizations in various systems. Provides estimates using the passport estimator for future services to help determine patient’s liability. Screen patients for charity care, COBRA and Medicaid. Help complete applications as needed. Work with third party payers for copay assistance. Submit forms for prior authorizations.
• Review and explain claim rejections on patient’s accounts. Help resolve patient balance issues and questions.

• High School diploma or GED.

• No licensure or certification required.

• Two (2) years of experience working in hospital/clinical services access or billing and collections insurance.

• Excellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently.
• Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
• Must be able to understand and comply with policies and procedures.

• Legal
  
  Employer:
  
  NCHEALTH
• Entity:
  Shared Services
• Organization Unit:
  Financial Counseling
• Work Type:
  Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $18.84 - $26.77 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity.
• Work Assignment Type:
  Onsite
• Work Schedule:
  
  Day Job
• Location of Job: US:
  
  NC:
  
  Chapel Hill
• Exempt From Overtime:
  Exempt:
  No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.