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Tier 1 Service Desk Lead - Tech Support & QA
Job in
Chapel Hill, Orange County, North Carolina, 27517, USA
Listed on 2026-07-18
Listing for:
University of North Carolina at Chapel Hill
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
University of North Carolina at Chapel Hill is seeking a Tier 1 Lead for the ITS Service Desk. You will provide advanced Tier 1 support to faculty, staff, and students across Windows, macOS, VPN, MFA, and email clients, while guiding junior team members.
Responsibilities include monitoring phone metrics, logging incidents, coordinating with specialized Help Desks, and delivering quality assurance to ensure reliable service levels.
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