Admin Support Supervisor - Advanced

Position Details

Position Title: Administrative Support Supervisor – Advanced
Department: Orthopaedics
Location: Chapel Hill, NC
Employment Type: Full‑Time Permanent
Posting Open Date: 02/24/2026
Final date to receive applications: 03/03/2026
Salary Range: $55,700 – $68,000

Contact: Employment | (919) 843‑2300

The Administrative Support Supervisor for the Department of Orthopaedics provides strategic operational leadership and high‑level administrative oversight for a large, complex academic clinical department. The role supervises a centralized team of four administrative professionals who support more than 50 faculty and APPs, manage educational program coordination, and ensure efficient, consistent administrative services. This position leads workflow planning, workload distribution, priority setting, process improvement, and policy development to maintain quality and compliance in a fast‑paced clinical environment.

It also serves as a lead project manager for major departmental initiatives from senior leadership, coordinating cross‑functional projects involving multiple stakeholders, tight deadlines, and organizational change. The supervisor partners closely with the Vice Chair of Operations to support clinical operations, staffing, scheduling optimization, and operational initiatives. They also support Orthopaedic Sports Surgeons and administer the ACGME Sports Surgery Fellowship. A major responsibility includes leading clinical scheduling operations with advanced oversight of the Qgenda platform, ensuring accurate and compliant scheduling, resolving conflicts, setting standards, and training staff.

The role also manages key HR functions, including hiring, onboarding, coaching, performance evaluation, leave approvals, training needs, and corrective actions.

• Provide strategic operational leadership and high‑level administrative oversight for the Department of Orthopaedics.
• Supervise a centralized team of four administrative professionals supporting more than 50 faculty and APPs.
• Manage educational program coordination and ensure efficient, consistent administrative services.
• Lead workflow planning, workload distribution, priority setting, process improvement, and policy development.
• Serve as lead project manager for major departmental initiatives, coordinating cross‑functional projects.
• Partner with the Vice Chair of Operations to support clinical operations, staffing, scheduling optimization, and operational initiatives.
• Support Orthopaedic Sports Surgeons and administer the ACGME Sports Surgery Fellowship.
• Lead clinical scheduling operations with advanced oversight of the Qgenda platform, ensuring accuracy and compliance.
• Manage key HR functions: hiring, onboarding, coaching, performance evaluation, leave approvals, training needs, and corrective actions.

• High school diploma or equivalency and two years of progressively responsible administrative/office management experience, including some experience as a lead worker; or equivalent combination of training and experience.
• Strong written and verbal communication skills, with the ability to communicate clearly and effectively with faculty, administrators, and staff.
• Experience working in a surgical department within an academic medical center, supporting clinical, educational, and research activities.
• Knowledge of orthopaedic operations, including familiarity with orthopaedic terminology, clinical workflows, and faculty/APP support needs.
• Experience coordinating and managing operational or administrative projects, including efforts to improve efficiency, standardize processes, or enhance service delivery.
• Experience supporting or partnering with senior leadership on operational initiatives, planning efforts, or special projects.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.