Creator Success & Community Manager

Creator Success & Community Manager (Creator Economy)

PSS Creative Media | Podcast Your Way

Chapel Hill, NC (Hybrid) | Remote considered for the right fit

Part-time (25–30 hours/week) | $20–$25/hour (W-2 hourly) | Paid test project

Path to more hours and potential full-time after a 45–90 day ramp based on performance and company growth.

PSS Creative Media helps creators launch standout podcasts through expert guidance, accessible tools, and supportive community experiences. We are building Podcast Your Way
, a platform designed to help people go from “I want to start a podcast” to a launched show with real momentum.

This is a high-impact role at an early-stage company. You will be the person who turns sign-ups into engaged creators, and engaged creators into successful podcasters who share their wins.

• Host and lead weekly live workshops (webinars, Q&A, challenges, guest sessions)
• Create workshop topics, agendas, reminders, and follow-ups
• Make every session feel welcoming, energetic, and action-driven

• Onboard new users and help them get their first win quickly
• Communicate with users directly (DMs, email, community spaces)
• Support paid members so they stay engaged, make progress, and actually launch their shows
• Turn user wins into testimonials, spotlights, and shareable success stories

• Help free users understand the paid value and upgrade when it makes sense
• Reduce churn by ensuring members get real outcomes
• Build lightweight systems: checklists, templates, FAQ resources, recaps, and simple email sequences

• Repurpose workshops into content (clips, posts, emails) using modern tools and AI workflows
• Help run community campaigns like “Start your show” sprints and launch weeks

• Capture what users love, where they get stuck, and what they need next
• Share weekly insights that help improve the platform and messaging

• Comfortable speaking on camera and leading live sessions
• Organized and reliable with follow-through
• People-first mindset with the ability to guide many personalities
• Interest in podcasting, content creation, or the creator economy

• Experience hosting events, workshops, or webinars
• Community management experience (online groups, Discord, Slack, newsletters)
• Basic marketing instincts (funnels, follow-ups, simple tracking)
• Familiarity with tools like Google Workspace, Canva, Descript, Riverside, email platforms

• $20–$25/hour depending on fit and experience
• Paid test project as part of the hiring process

Please submit your resume and answer this question (150–250 words):

What makes an online community feel alive instead of passive, and how would you create that energy in your first 30 days?