Content Manager

Love storytelling and creating content that matters?

We’re hiring a Manager, Content & Patient Communications! You’ll help bring patient, research, and clinical stories to life through compelling content and materials, support key service lines and School of Medicine initiatives, and collaborate with a talented creative team.

This is a full‑time position; we’re only accepting applications through the link below.

Learn more and apply here.

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Become part of an inclusive organization with over 40,000 teammates whose mission is to improve the health and well‑being of the unique communities we serve.

Summary:

Supports the development and delivery of clear, engaging and accessible content for external audiences across multiple formats. Plays a key role in storytelling and content creation to highlight clinical, academic and research initiatives. This role is dedicated to supporting key service line content needs while also contributing to broader organizational communications priorities. Executes content priorities, elevates organizational reputation, and ensures consistency and quality across communications channels.

This role requires flexibility to support evolving departmental priorities, enterprise‑wide communications needs and high‑visibility organizational initiatives.

Responsibilities:

1.
Content & Communications Strategy – Implements content strategies to ensure messaging is accurate, timely and aligned with organizational priorities, brand standards and relevant best practices for each content type (e.g., patient, research, clinical or academic audiences).

2.
Team Management & Coordination – Oversees creative workflows, project timelines and day‑to‑day operations to ensure high‑quality materials are produced efficiently.

3.
Storytelling & Content Creation – Develops compelling content that highlights clinical, academic and research achievements, as well as key programs and initiatives across the enterprise.

4.
Execution of Communications – Supports the production and rollout of materials across multiple channels, ensuring clarity, accessibility and adherence to appropriate best practices.

5.
Quality & Brand Assurance – Reviews materials for clarity, consistency and adherence to brand standards and relevant best practices.

6.
Cross‑Functional Collaboration – Partners with internal teams, including social, video, web and creative, to align projects with strategic goals and ensure high‑impact, professional communications.

7.
Writing & Editorial Excellence – Produces and edits high‑quality written content for multiple audiences, maintaining strong storytelling, accuracy and clarity.

8.
Program & Initiative Communications – Supports leadership in communicating high‑impact programs, initiatives and accomplishments across the enterprise in a professional and strategic manner, with dedicated focus on key service line content needs.

Preferred Professional Experience,

Knowledge, Skills and Abilities:

• 5–7 years of experience in communications, content creation or a related field.
• Strong writing, editing and storytelling skills across multiple formats.
• Exceptional project management and organisational skills.
• Experience leading a small creative or communications team preferred.
• Ability to collaborate across departments and adapt to evolving priorities.
• Demonstrated curiosity, initiative and enthusiasm for learning and problem‑solving in a dynamic communication environment.
• Experience in healthcare communications preferred.
• Ability to communicate programmes, initiatives and accomplishments across the enterprise in a professional, polished way.

Education Requirements: Bachelor’s degree in an appropriate discipline.

Licensure/Certification Requirements: No licensure or certification required.

Professional Experience Requirements: Five (5) years of experience in communications, public relations, marketing or related field.

Knowledge/

Skills and Abilities

Requirements: Excellent oral and written communication skills, knowledge of medical research concepts sufficient to enable communication with clinical and basic science faculty.

Legal

Employer:

NCHEALTH

Entity:
Shared Services

Organization Unit:
I…