RN Patient Services Manager III- Cardiology and Oncology Stepdown Unit

Description

Patient Services Manager III for Cardiology and Oncology Unit

The Cardiology and Oncology Stepdown Unit (COSU) is a 13-bed intermediate care unit that provides an inclusive atmosphere for professional growth and compassionate care. Team members are challenged by the innovative treatments and the critical care patients we serve. Teamwork and interdisciplinary collaboration are hallmarks for this unit while providing high quality “Carolina Care” to the patients and families we serve.

Our ONE GREAT TEAM facilitates admissions, treatments, transfers, and discharges of patients 24 hours a day and 7 days a week.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.

This position supervises large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensuring adequate staffing, supervision of nursing staff, medical support staff, and utility aide staff, assistance with annual performance reviews, participation in quality improvement initiatives, and facilitation of staff education.

• Patient Care – Ensures that appropriate care and services are available to patients/clients and families; facilitates interdisciplinary collaboration in patient/client care planning; ensures appropriate clinical staffing and skill mix for patient care; supervises a team of professionals and paraprofessionals including nursing staff, health unit coordinators, nursing assistants, and utility aides.
• Human Resource Management – Effectively manages human resources; recruits and retains staff; applies organizational policy in hiring, promoting, transferring, and terminating staff; provides staff with annual performance feedback and goals; integrates scientific evidence regarding retention into unit planning.
• Budget Management – Uses clinical and financial information to establish and meet budgetary goals; implements strategies to increase revenue and cost‑effectively manage personnel, supply, and equipment resources; evaluates impact of fiscal changes on quality outcomes.
• Accreditation Issues – Ensures internal and external regulatory standards are met or exceeded, including state, Joint Commission, Board of Nursing, and other accrediting bodies; integrates scientific evidence with standards of practice.
• Quality Improvement – Leads and participates in initiatives focusing on patient safety or quality of care deficits.
• Education – Creates an educational environment for student learning, staff continuing education, and orientation of new staff; accountable for annual competency evaluation of staff.
• Customer Satisfaction – Ensures high customer satisfaction; communicates patient satisfaction results; leads initiatives to improve consumer satisfaction; advocates for consumers within the organization, especially vulnerable or at‑risk populations.

Education Requirements:

• Bachelor’s degree in Nursing (BSN) from a state‑accredited school of professional nursing.

Licensure/Certification Requirements:

• Licensed to practice as a Registered Nurse in the state of North Carolina.
• For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership, or Clinical Area is required within the probationary period of employment.
• BLS required.

Professional Experience Requirements:

• Three (3) years of professional nursing in tertiary care and one (1) year of management experience in a specialty area.

Knowledge/Skills/and Abilities Requirements:

• Include but not limited to clinical leadership, staff supervision, budgetary management, accreditation compliance, quality improvement, education facilitation, patient safety, and customer satisfaction skills.

Legal

Employer:

STATE

Entity: UNC Medical Center

Organization Unit:
Cardiology and Oncology Stepdown Unit

Work Type:
Full Time

Standard Hours Per Week: 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type:
Onsite

Work Schedule:

Day Job

Location of Job: US:

NC:

Chapel Hill

Exempt From Overtime:
Exempt:
Yes

This is a State position…