Field Service Tech Ii

FIELD SERVICE TECH II page is loaded## FIELD SERVICE TECH IIremote type:
Hybrid locations:
North Carolina, UStime type:
Full time posted on:
Posted Yesterday job requisition :
R321692## Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.# Position Summary##
** This role will cover the Cherokee and Franklin North Carolina area and region.
**** In this Customer facing role you will....
*** Perform Preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
* Ensure proper operations of the EGM’s, and ETG’s via diagnostic tests, software settings, and functional testing
* Navigate Management Terminal (MT) daily to verify EGM’s status
* Where applicable, assemble and prepare accessories for installations per change order.
* Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
* Complete required maintenance records in a clear and precise manner
* Complete detailed daily/weekly tech logs
* Adhere to L&W's Field Service established standards, policies, and procedures
* Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
* Ensures all tools and equipment used are kept in proper, safe, and working condition
* Stay current with all Light & Wonder Field Advisories and eLearning
* Review customer issues with management, and technical lead as they arise# Qualifications
*
* Qualifications:

*** Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required
* One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
* Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
* Basic knowledge of electricity, electronics, and mechanics of gaming type devices
* Basic understanding of network communication, and network troubleshooting
* Must be able to lift and carry 50 lbs. on a regular basis for short distances
* Transport heavy equipment using proper moving devices
* Demonstrate safe and proper use of hand tools and power tools
* Basic knowledge of PC operation, and security risks relating to PC operation
* Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
* Ability to read and understand Light & Wonder schematics and service manuals
* Able to prepare conversion projects or installations with limited or no supervision
* Ability to maintain good customer relations, both internally and externally
* Basic knowledge of current Light & Wonder gaming devices to the assembly level
* Good problem-solving skills
* Travel requirements may include working at other facilities within our department
*
* Education:

** High school diploma or equivalent.

College level electronics training helpful.
** Work Conditions:
** Light & Wonder
* Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses.
As a result, certain
* Light & Wonder
* may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.
In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual…