Veterinary Receptionist Part-Time - Animal Clinic of Chardon

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience.

Please be sure to check your spam or junk folder. Sometimes these messages get filtered out.

The Customer Service Representative (CSR) provides a positive experience for both the client and patient by demonstrating the best customer service possible. He or she is responsible for demonstrating excellent phone skills, appointment scheduling, timely responses, client education, and assisting other team members as needed.

• We are Passionate – I choose to be here.
• We are Accountable – Own it.
• We are Positivity Warriors.
• We use our Voice:
  Pets, People, Each Other.
• We Grow – bring it on!
• We are Healthy – promote the physical and mental health of each other and our patients, clients, and community.

Our purpose: making a difference in the lives of pets and the people who love them.

Our niche: we take the time to know you and your pet.

• Know our Mission Goals and make them a part of every decision.
• Know the ACOC Difference for Doing Business and make it a part of every client and patient interaction.
• Sign and agree to follow our Mutual Respect Commitment.
• Participate in mandatory team meetings.
• Warmly welcome clients and patients to the practice and provide comfort while they are in the practice. This includes greeting clients and patients by name, offering coffee/refreshments, showing them to waiting area, and knowing why they’ve come to see us.
• Monitor the length of time clients are waiting and appropriately handle situations where there is an extended wait.
• Promote the hospital to people inquiring about the practice, its fees, products and/or services to clients, making suggestions when appropriate.
• Educate clients regarding preventive medicine and vaccination requirements: our standards of care. Inform clients what procedures need to be done to their pet to maintain good health. Obtain medical and vaccination histories from the client. Recognize and note any procedures due for the patient.
• Distribute handout information, hospital brochures, and other materials such as hospital stickers and magnets to clients within the practice.
• Courteously and professionally answer incoming telephone calls utilizing proper telephone etiquette and smile! This would include using a three‑part greeting, asking callers before placing them on hold, taking and routing messages etc.
• Operate a multiple‑line telephone system. Besides answering incoming lines, this includes placing callers on hold, transferring calls, and paging other team members within the hospital.
• Follow established hospital guidelines for communicating with clients in different types of situations such as general queries, scheduling appointments, routine and non‑routine medical questions, patient emergencies, prescription refills, etc. Know how to maintain communication within practice and utilizing Cornerstone medical software.
• Utilize the postage machine for letters and package postage. Appropriately obtain the mail from the mailbox, place in appropriate designations, and place outgoing postage mail within the mailbox for pickup from mail carrier.
• Check clinic e‑mail inquiries. Delegate and/or respond as appropriate.
• Check clinic mobile application platform for chats, appointment requests, refills, and loyalty pawprints. Delegate and/or respond as appropriate.
• Handle basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies and standards of care. Appropriately direct other questions and communication to a veterinarian, RVT, or other team members.
• Utilize effective listening skills to obtain all necessary medical and personal information from the client. Determine any potential client problems, complaints, or questions and handle appropriately.
• Follow established hospital policies and…