Medical Front Office - Patient Service Specialist

Overview

Position: Patient Service Specialist

Location: 373 Center Street Chardon OH 44024

Type of Employment: Full-time

Schedule: Monday‑Friday, (8:30‑5, 8:30‑7)

Compensation: $16.00 - $18.00/hour (pending experience)

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

• Start Strong:
  Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh:
  Generous PTO to maintain a healthy work-life balance
• Your Health Matters:
  Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future:
  Company‑matching 401(k) retirement plans as well as life and disability protection

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co‑pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma or GED

Preferred Qualifications:

• 1 Year of Medical Office Experience
• 1 Year of Front Desk Experience
• Insurance Verification Experience

Equal Opportunity Employer/including Disabled/Veterans