Receptionist, Healthcare

Since 1994, Kellis Eye & Laser Center has provided exceptional eye care services to Chardon, OH, and beyond. Our experienced team of surgeons and optometrists is dedicated to enhancing your vision using the latest advancements in eye care technology.

The Receptionist provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Receptionist performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Receptionist may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

• Displays high level of professionalism and provides superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co‑insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience

• High School Diploma or Equivalent Certificate

• Minimum 2 years of experience in a medical office/health‑care setting
• Minimum 2 years of health‑care insurance experience
• Strong computer knowledge with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• Impeccably clean, polished, professional image
• Ability to learn quickly, retain training, problem‑solve and think independently

• Understanding of medical terminology

• Medical
• Dental
• Vision
• 401(k) with Match
• HSA/FSA
• Telemedicine
• Generous PTO Package
• Employee discounts and perks
• Employee Assistance Program
• Group Life/AD&D
• Short‑Term Disability Insurance
• Long‑Term Disability Insurance

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.