Crisis Hotline Specialist

Ravenwood Health is hiring a full‑time Crisis Hotline Specialist to support the 988 24/7 Suicide & Crisis Lifeline team. If you are pursuing a career in social work, counseling, psychology, or human services, this role offers real‑world clinical experience that matters.

• Provide immediate telephonic crisis intervention, suicide risk assessment, de‑escalation, emotional support, and connect callers to community resources.
• Operate 24/7, 365 days per year under the supervision of the Crisis Services Supervisor.
• Conduct suicide risk screenings and safety planning, and maintain HIPAA‑compliant documentation.
• Co‑ordinate with Mobile Crisis, hospitals, and emergency services when necessary.
• Participate in supervision, team meetings, and continuing education.

• Answer incoming 988 crisis calls professionally and empathetically.
• Complete suicide screenings and collaborative safety planning.
• Utilize evidence‑informed de‑escalation strategies and provide warm transfers/referrals.
• Maintain confidentiality and confidentiality.
• Document calls in accordance with agency and OhioMHAS standards.

• Associate degree or high‑school diploma/GED with 2–3 years relevant crisis or behavioral health experience.
• Strong verbal communication and documentation skills.
• Ability to remain calm, focused, and compassionate under pressure.
• Comfort discussing suicide and safety directly.
• Basic computer proficiency.

• Bachelor’s degree in Social Work, Psychology, Counseling, Human Services, Criminal Justice, or related field.
• Experience in crisis intervention, hotline services, or behavioral health.
• Knowledge of mental health and substance use disorders.
• Interest in suicide prevention and crisis response.
• Eligibility for Qualified Behavioral Health Specialist (QBHS) status.

• Generous PTO: 2 weeks vacation, 56 hours sick time, 8 paid holidays, 4 wellness days, and increased vacation accrual with service.
• Health, life, dental, and vision insurance.
• Staff wellness therapist access.
• Mileage reimbursement, FSA, 401(k) with 4% match, and company‑paid short‑ and long‑term disability insurance.
• CEUs, education, and training: clinical supervision, ongoing consultation, and multiple growth paths as a licensed CEU provider.

Ravenwood Health is a private non‑profit and trauma‑informed agency dedicated to providing a safe and compassionate community and work environment that supports each professional’s goals.

Ravenwood Health is firmly committed to prohibiting discrimination based on race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination.