Practice Administrator

Company Overview

Since 1994, Kellis Eye & Laser Center has provided exceptional eye care services to Chardon, OH, and beyond. Our experienced team of surgeons and optometrists is dedicated to enhancing your vision using the latest advancements in eye care technology.

The Practice Administrator (PA) is responsible for overseeing day‑to‑day operations, financial performance, staff leadership, and patient experience within one or more clinical practice locations. This role ensures operational excellence, adherence to organizational standards, and strategic execution at the practice level. The PA leads multidisciplinary teams, collaborates closely with providers and regional leadership, owns local compliance and governance functions, and plays a key role in driving practice growth and operational efficiencies.

Operational Management

• Oversee operations for all practice locations.
• Responsible for management of direct reports to include hiring, training, development, support, performance management, and termination of staff in partnership from Human Resources.
• Act as liaison between the practice and any external or affiliated surgery centers and facilities.
• Identify and implement procedural changes and solutions for inefficiencies practice wide.
• Act as a liaison for the doctors to relay clinical, operational, or other issues or concerns may have via appropriate communication methods to various other parties (staff, leadership, regional support services, etc.)
• Meet with the Regional leadership, Regional Manager (RMO) or Regional Director of Operations (RDO) and doctor leadership on a regular basis to provide recommendations, reporting, and insights
• Develops insights and initiatives based on supported data and analytics to drive optimal clinical and surgical performance by doctors.
• Assist with other local governance areas as defined by Eye South and Practice Managing Partner(s).
• Collaborates and participates in special projects as defined by RDO or Division President
• Oversee revenue cycle management (RCM) metrics; identifies areas of opportunities based on coding trends, reimbursement, and denials
• Host regularly scheduled doctor, leadership, and all-staff meetings
• Analyze trends and metrics to develop solutions, programs, and policies
• Work closely with RMO, RDO, management team, doctors, marketing, physician liaison, and employees to improve work relations, build morale, and increase productivity and retention.
• Ensure effective supervision and training of practice staff, encourages optimal performance, and maintains compliance with operating procedures and governmental regulations.
• Monitors developments in the local market and provides recommendations regarding appropriate responses and strategies; ensure implementation of planning initiatives.

Fiscal Management

• Understanding and management of the monthly and annual profit and loss statement (P&L)
• Accountable for maintaining practice expenses and revenue based on planned annual fiscal budget and understanding of the general ledger
• Oversee practice leaders to achieve monthly and annual budget goals; continuously identify opportunities for improvement
• Collaborates heavily with regional and doctor leadership, and shared services on annual capital equipment and operational budget creation process.
• Maintains a fiduciary responsibility regarding expenses and manages the annual budget to ensure practice is meeting key performance indicators (KPIs)
• Inventory and purchasing oversight.
• Track and monitor cash management process including end of day reconciliation, weekly cash deposits, and time of service collections. Ensure practice stays within range of Eye South KPIs and metrics; setting new processes or procedures to meet all set performance goals.
• Assist Doctor Compensation team by tracking expenses, cost of goods sold (COGS) and collections for annual doctor compensation true‑up process. Suggest salary draw changes to prevent the doctors from entering a deficit.

Practice Leadership

• Provides guidance and input on performance management, workforce planning and succession planning
• Provides day‑to‑day performance guidance to staff (coaching, counseling,…