Player Services Rep - Part Time

Responsibilities

• Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.
• Orders monies through exchange slips.
• Verifies exchanges from other windows and receipt transactions for various cashiers.
• Completes cash advances, cashes personal checks.
• Perform marker related transactions including front money deposits and withdrawals.
• Delivers exchanges to cashiers.
• Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.
• Issues Players Choice cards to new and existing guests efficiently and accurately.
• Assists Players Choice members with redemption transactions.
• Conforms to all rules and regulations of CTR / SARC Compliance.
• Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.
• Ensures that contents of their drawer are organized so that the contents can be readily counted at shift change.
• Prepares and reconciles cash banks and sales for all outlets.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures behavior and appearance are in compliance with established standards.
• Maintains complete confidentiality of all company information at all times.
• Maintains a professional work environment with supervisors and staff.
• Adheres to regulatory, departmental and company policies.
• Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.
• Participates in meetings and trainings as required.
• Performs other duties as may be assigned by department and/or company management.

Supervisory Responsibilities: This position has no supervisory responsibility.

• Education and/Or
  
  Experience:
  
  High school diploma or equivalent required. A minimum of six (6) months of previous cashier or money handling experience is preferred.
• Language
  
  Skills:
  
  Must possess excellent communication skills both written and oral; the ability to read and comprehend simple instructions, short correspondence, and memos. Must have the ability to deal effectively and interact well with the customers and employees and ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Mathematical
  
  Skills:
  
  Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Reasoning Ability: Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Certificates, Licenses, Registrations: Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• Other
  
  Qualifications:
  
  Must be a minimum of 21 years of age. Champion of Red Carpet Customer Service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast‑paced, casino environment and effectively deal with customers, management, employees and others.

It is regularly required to stand, walk and move through all areas of the casino, speak, hear, use hands to finger, handle or feel, reach with hands and arms. The employee may occasionally be required to sit. Occasionally climb heights and reach above shoulder level, continuously bend/stoop, squat, balance, kneel, lift and push/pull.

Specific vision abilities required by this position include close and distance vision, color and depth perception, peripheral vision and ability to adjust focus.

The employee must continuously lift and/or move up to twenty‑five (25) pounds…