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Receptionist, Administrative​/Clerical

Job in Charleston, Coles County, Illinois, 61920, USA
Listing for: H&R Block
Full Time position
Listed on 2026-03-01
Job specializations:
  • Administrative/Clerical
    Office Administrator/ Coordinator
Salary/Wage Range or Industry Benchmark: 11 - 27 USD Hourly USD 11.00 27.00 HOUR
Job Description & How to Apply Below

Company Overview

H&R Block believes in the power of people helping people. Our purpose is to provide help and inspire confidence in clients, associates, and communities worldwide. We advance a high‑performing, connected culture where everyone feels like they belong.

Job Summary

Seasonal Receptionist / Client Service Professional. Focus on welcoming clients, coordinating appointments, and ensuring client satisfaction both in person, over the phone, and virtually.

Responsibilities
  • Answer phones and greet clients in a personalized, friendly, and inviting manner.
  • Match clients with the best‑suited tax professional for their needs.
  • Schedule clients according to their preferences.
  • Ensuring all client needs are met during service.
  • Maintain office cleanliness and organization of resources with team members.
  • Perform other duties as assigned.
Qualifications
  • High school diploma or equivalent.
  • Flexible schedule and/or ability to work in multiple locations.
  • Experience in sales/marketing (preferred).
  • Experience working in a fast‑paced environment.
  • Previous customer‑service experience.
  • Ability to multi‑task.
  • Strong organizational and time‑management skills.
  • Computer proficiency, including Microsoft Office.
Benefits
  • Employee Assistance Program with Health Advocate.
  • Well‑being program, Better You.
  • Neurodiversity and caregiver support.
  • Various discounts on everyday items and services.
  • Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan (subject to eligibility).
Pay

$11.00 – $27.00 per hour. Local minimum wage laws apply.

Employment Details

Seniority level:
Not Applicable

Employment type:

Full‑time

Job function:
Administrative

Industry: Retail

EEO Statement

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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