Financial Aid Representative

Eastern Illinois University is seeking candidates for full-time Financial Aid Representative. This position will Provide front line advising and service to students, families, and other university professionals in the processing of federal, state, and institutional financial aid by phone, email, and in person.

Essential Duties and Responsibilities:

* Manage incoming and outgoing calls.

* Receipt and processing of all documents

* Advising students on FAFSA and other applications for aid and scholarships

* Performs related duties as assigned.

Minimum Qualifications:

* Any one or combination totaling two (2) years (24 months) from the categories below:

* College coursework in any discipline, as measured by the following conversion table or its proportional equivalent:

* 30 semester hours equals one (1) year (12 months)

* Associate's Degree (60 semester hours) equals eighteen months (18 months)

* 90 semester hours equals two (2) years (24 months)

* Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

* Work experience performing office, business, or customer/relations activities.

Knowledge, Skills and Abilities:

* Knowledge of clerical procedures.

* Knowledge of the student application process

* Knowledge of Microsoft Office - Outlook, Excel, and Word and other computer programs.

* Skill in mathematics and calculations.

* Skill in customer service, and oral and written communication.

* Skill in time management, organizing work assignments, and responding quickly and effectively to challenges.

* Ability to interpret and apply internal and government policies, procedures and regulations.

* Ability to work in an environment that can be fast-paced and stressful.

Work Hours

The core work hours of this position are Monday through Friday 8:00 a.m.

- 4:30 p.m.

Starting Salary/Pay Rate Range

Current starting pay rate for this position is $17.94

This position is a union position; therefore, provisions of the AFSCME collective bargaining agreement/labor contract apply to the filling of this position, including pay rate.

Final date to receive applications:
February 28, 2026

In accordance with Eastern Illinois University policy (IGP #14.1), EIU is generally unable to sponsor or assume sponsorship of an employment visa (e.g., H-1B, OPT, or other) for this Civil Service position.

Required Applicant Documents:

The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants.

* Application

* Resume

* References

* Transcripts (where required as a MAQ)

Benefits Overview:

Eastern Illinois University is proud to offer an excellent benefits package designed to support our employees' well-being and career goals.

This position is eligible for the following benefits:

* Comprehensive Medical Coverage:
Competitive employee insurance premiums with flexible plan options.

* Vision Insurance:
Vision coverage is included with medical at no cost.

* Dental Insurance:
Dental plans available to meet your needs.

* Retirement Benefits:
Participation in the State University Retirement System, which includes medical insurance benefits upon retirement.

* Tuition Waivers:
Opportunities to pursue educational goals through tuition waivers for employees and dependent children.

* Generous Paid Time Off:
Up to 12 paid holidays annually, plus earned vacation and sick time.

For more information on our employee benefit programs for this specific position class, please visit https://(Use the "Apply for this Job" box below)..php

Eastern Illinois University is committed to fostering a learning community where all members feel welcomed and valued. The university provides equality of opportunity in all areas of campus life, and we strive to recognize and appreciate the unique value of our students, faculty, and staff. Every member of campus has the right to learn and work in an environment free of discrimination and harassment, and beyond that, our goal is for all members of our community to develop a strong sense of belonging to Eastern Illinois University.

The University and Community:

Celebrating more than 130 years of excellence, Eastern Illinois…