Personal Care Specialist; Part Time

Role

RISE Personal Care Specialists engage in one‑on‑one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate is friendly, upbeat, and skilled at connecting each unique patient or customer with the right product and method of consumption for their needs. The Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.

• Engage with and assist patients and/or customers in a customer‑facing, intimate retail environment
• Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption‑method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs; remain up to date on product knowledge
• Promote a work environment that is positive, communicative, and customer‑oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and store presence is well maintained and compliant
• Maintain hard copy files as required
• Follow security measures and safety compliance procedures

• Front of House:
  Check In, Sales Floor, POS (Kiosk, In‑Store, Pre‑Order), Curbside, Roll Thru
• Back of House:
  Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance:
  Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

• At least one year of customer service experience; preference for candidates with specialty, customer‑facing retail experience
• Meet schedule and availability requirements (ability to work varying shifts such as mornings, days, nights, and weekends)
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state‑specific cannabis employment requirements
• Possess valid driver’s license or state
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

• Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary
• Remain in a stationary position, if required, to meet business needs
• Converse and communicate with individuals and groups of people directly
• Operate point of sale system, computer, and other office productivity machinery (word processing, database management, spreadsheet applications, and e‑mail)
• Prepare patient and/or customer orders by moving and placing products
• Inspect and receive detailed information, such as patients’ and/or customers’ dates of birth, in‑store or online orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas

• Consistent demonstration of excellent customer service skills
• Desire to continuously learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred
• Ability to establish and maintain effective working relationships with all employees
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
• Previous experience with POS systems
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
• Employee must follow instructions as directed and incorporate constructive criticism from managers
• Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements

• Patient and/or…