Shelter Case Manager

Job in Charleston, Coles County, Illinois, 61920, USA

Listing for: hopeofeastcentralillinois

Full Time position
Listed on 2026-07-09

Job specializations:

Social Work
Crisis Counselor, Community Support Services, Family Advocacy & Support Services, Human Services/ Social Work
Non-Profit & Social Impact
Human Services/ Social Work

Salary/Wage Range or Industry Benchmark: 40000 - 50000 USD Yearly USD 40000.00 50000.00 YEAR

Come join our team as a Shelter Case Manager! This is a full-time position, from 2pm-10pm, Monday-Friday.

Job Description:

Exempt. Full-time position. Position is primarily responsible for advocacy, case management and counseling for shelter clients and their dependent children.

Responsibilities

Cover Crisis Hotline

Complete intakes and orientation for clients arriving in shelter

Establish safety plans with clients and review periodically

Establish goal plans with clients and assist them in obtaining and updating those goals

Document all interactions with clients, crisis calls, etc.

Provide limited transportation for both shelter and transitional housing clients.

Conduct house meetings as needed

Complete room checks as needed

Provide advocacy and referrals for clients as needed

Implement and monitor shelter policies and procedures to assure client safety

Report all emergencies to supervisor

Inform Supervisor of Shelter Operations of food supplies and inventory

Assist with fundraisers

Office duties such as filing, answering phones, and greeting the public

Report maintenance problems to supervisor

Update and keep copies as needed of current forms for shelter

Update and keep inventory of donations

Participate in the on call rotation except shift 4-12 is excluded

Participate in shelter housekeeping, maintenance, office duties, etc.

Accurately document shift conditions, challenges and anticipated questions in the staff log

Assist with training new staff

Other duties as assigned

Requirements

Bachelor’s Degree preferred. Must be responsible, mature, flexible, capable of handling crisis situations and willing to work with a wide variety of adults and their dependent children. 40 hour domestic violence training and successful completion of a background check required. Must have excellent verbal and written skills. Reliable transportation, valid driver’s license, and proof of auto insurance coverage preferred. The Shelter Case Manager must sign a confidentiality form indicating that the privacy of HOPE clients, staff and volunteers will be maintained.

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